You will get Professional French customer support by email and live chat
Project details
Are you looking for reliable French-language customer support for your online business or international customers?
I provide professional customer support in native French and fluent English through email and live chat. I can help your business respond to customer inquiries clearly, professionally and with empathy, while maintaining a positive customer experience.
I can assist with:
General customer inquiries and FAQs
Order tracking and delivery questions
Refund and return communication
Account access or basic support requests
Complaint handling and escalation notes
French-English customer communication
I bring more than 10 years of client-facing business experience, including property management and business coordination, together with strong digital tool proficiency in Zendesk, Shopify, CRM systems, Excel, Google Sheets, Slack, Gmail and Outlook.
This service is ideal for ecommerce businesses, online education companies, service providers, startups and international teams needing professional French-speaking customer support.
You will receive clear, respectful and solution-oriented customer communication adapted to your brand tone and support policies.
I provide professional customer support in native French and fluent English through email and live chat. I can help your business respond to customer inquiries clearly, professionally and with empathy, while maintaining a positive customer experience.
I can assist with:
General customer inquiries and FAQs
Order tracking and delivery questions
Refund and return communication
Account access or basic support requests
Complaint handling and escalation notes
French-English customer communication
I bring more than 10 years of client-facing business experience, including property management and business coordination, together with strong digital tool proficiency in Zendesk, Shopify, CRM systems, Excel, Google Sheets, Slack, Gmail and Outlook.
This service is ideal for ecommerce businesses, online education companies, service providers, startups and international teams needing professional French-speaking customer support.
You will receive clear, respectful and solution-oriented customer communication adapted to your brand tone and support policies.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$25
|
Standard
$65
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 1 | 2 |
Optional add-ons
You can add these on the next page.
Extra 15 responses
(+ 1 Day)
+$20
Fast delivery for Starter tier
(+ 1 Day)
+$15Frequently asked questions
About Christian
French Customer Support | Real Estate & Trading Support
Douala, Cameroon - 3:43 pm local time
I help businesses and international clients handle French-language customer support, real estate assistance, onboarding, email communication, calls, lead follow-up, research and remote administrative operations.
How I can support your business:
✅ French and English customer support by email, chat, WhatsApp and calls
✅ Real estate property research, listing comparison and agent communication
✅ Trading education / finance-related onboarding and student support
✅ Virtual assistance, web research, spreadsheet updates and follow-up
✅ Shopify, Zendesk and CRM-based customer communication
✅ English–French translation for business and customer-facing content
Relevant industry experience:
Real Estate: More than 10 years managing residential property operations, client communications, scheduling, issue resolution and service follow-up.
Finance & Trading: Former Financial Analyst at JMJ AFRICA from June 2012 to September 2015, currently engaged in online proprietary trading.
Customer & Business Support: Experienced in professional communication, prospect follow-up, stakeholder coordination, remote operations and multilingual client assistance.
Tools: Zendesk, Shopify, CRM platforms, Microsoft Excel, Google Sheets, Slack, Gmail, Outlook, Canva, CapCut and ChatGPT.
I am native in French, fluent in English, organized, responsive and available for long-term remote collaboration.
Let’s discuss how I can support your clients or operations.
Steps for completing your project
After purchasing the project, send requirements so Christian can start the project.
Delivery time starts when Christian receives requirements from you.
Christian works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Review Your Support Guidelines
I review your business information, FAQs, brand tone, support policies and customer messages requiring responses.
Step 2 — Handle Customer Responses
I prepare or send professional French and/or English customer replies according to the purchased package and your instructions.