You will get Professional Live Chat & Customer Support in English and Italian
Rising Talent
Rising Talent
Project details
You will get friendly, efficient, and human-centred customer support that strengthens your brand’s reputation. With over 7 years of experience in live chat and phone support, I specialise in resolving issues quickly while creating positive customer experiences. My approach blends empathy, speed, and professionalism to ensure every interaction feels personal and productive.
Purpose
BusinessIndustry
Arts & Design, Beauty & Cosmetics, Education, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Religion & Spirituality, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 6 days |
Number of Hours of Work | 5 | 15 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
5 reviews
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BG
B G.
Feb 12, 2026
Italian Speaking Phone Calls
Alicia clearly understood the task and completed it efficiently, great communication, quick availability and goes the extra mile to get the job done. Would highly recommend and will work again :)
JT
Jovana T.
Dec 23, 2025
Curate Places of Interest in mapping services
HB
Helene B.
Nov 9, 2025
Proofreader for Italian Travel Book
It was a real pleasure working with Alicia! She’s professional, fast, and very accurate in her proofreading and translation work. Everything was delivered on time and with great care. I’d definitely love to collaborate again in the future!
CL
Cristina Alina L.
Oct 23, 2025
Event Hostess / Guest Check-in Assistant for Corporate & Networking Event in Dublin
Alicia was a big help, and she went above and beyond to help us have a flawless event. We will rehire her for any future events in Dublin! Thanks, Alicia :)
ET
Edoardo T.
Oct 14, 2025
Call center agent
About Alicia
Customer support / Administrative assistant / Virtual Assistant
100%
Job Success
Dublin, Ireland - 1:25 am local time
My name is Alicia, I am a native Italian speaker and I have a Bachelor's in Languages, I studied English & Russian. I have been living in Dublin (Ireland) since 2014.
🇮🇪 I have 7 years of experience in Client Management; I worked for the biggest American multinational companies in Ireland for EMEA, UK and Turkish markets in English and Italian
👩💻 Thanks to my experience, today I am a freelance virtual assistant dedicated to helping you maintain high-quality service and help you to achieve excellent results. I can help you handle the back-end operations of your business, giving you more time to focus on the aspects you truly enjoy.
Here are the tasks I can assist you with:
✍️ Transcription: video, audio, meeting minutes (Italian language & from English to Italian for the niche: travel, personal development & healthy lifestyle)
✍️ Writing Italian articles for blog for the niche: travelling
📧 Email management
✅ Customer Relationship Management
✅ Client Management
🗓️ Calendar management
💸 Managing refunds
🧾 Sending sales invoices to clients
✅ Onboarding Management
🗣️ Italian and English Voice Over (speech recording)
📖 Translations ENG-ITA (travel, personal development & healthy lifestyle) for your website, e-book, YouTube, emails, magazines and articles.
📖 Italian proofreaders such as Typos and misspelt words & you get proofreading of your ai-generated text in Italian texts or translated texts in Italian language
💥 Social media support: Managing and scheduling content across social media platforms & Interacting with followers and responding to comments and messages
🎬 Speaking on camera to promote your business
🔹Lead Generation Services - Appointment Setting: Quickly contact potential clients, clearly present the company, and schedule targeted appointments with the sales team.
🏨 Virtual assistance for short-term rentals: bookings and guest care on Airbnb, Booking, and other platforms.
I stand out for my punctuality, organisational skills, clear communication, and respect for deadlines. I am available only for structured collaborations and within the platform's policy guidelines.
Please don't hesitate to contact me if you believe my skills align with your needs, and we can explore the possibility of working together.
Steps for completing your project
After purchasing the project, send requirements so Alicia can start the project.
Delivery time starts when Alicia receives requirements from you.
Alicia works on your project following the steps below.
Revisions may occur after the delivery date.
Kindly send the instructions along with the guidance video