You will get Professional Portuguese Customer Support and Chat Specialist
Project details
Are you looking for a reliable, highly organized specialist to handle your Portuguese-speaking customers? Let me take care of your support operations so you can focus on scaling your business.
With a solid background in digital operations, e-commerce, and customer experience (CX), I provide seamless, high-quality chat and email support to ensure your Brazilian or Portuguese clients remain satisfied, engaged, and loyal.
What this 10-hour weekly project includes:
• Live Chat & Email Support: Fast, warm, and professional responses to client inquiries.
• Ticket Management & Helpdesk: Organizing and resolving customer claims or technical issues efficiently.
• Social Media & WhatsApp Support: Managing incoming messages on your business communication channels.
• Order Tracking & E-commerce Operations: Assisting customers with shipping queries, refunds, or payment issues.
Tools I can work with: Zendesk, Intercom, WhatsApp Business, Email, and major CRM platforms.
I am focused on maintaining high organization, speed, and quality standards even under high demand. Please send me a message if you need a custom package with more hours per week. Let's work together!
With a solid background in digital operations, e-commerce, and customer experience (CX), I provide seamless, high-quality chat and email support to ensure your Brazilian or Portuguese clients remain satisfied, engaged, and loyal.
What this 10-hour weekly project includes:
• Live Chat & Email Support: Fast, warm, and professional responses to client inquiries.
• Ticket Management & Helpdesk: Organizing and resolving customer claims or technical issues efficiently.
• Social Media & WhatsApp Support: Managing incoming messages on your business communication channels.
• Order Tracking & E-commerce Operations: Assisting customers with shipping queries, refunds, or payment issues.
Tools I can work with: Zendesk, Intercom, WhatsApp Business, Email, and major CRM platforms.
I am focused on maintaining high organization, speed, and quality standards even under high demand. Please send me a message if you need a custom package with more hours per week. Let's work together!
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
PortugueseWhat's included $120
These options are included with the project scope.
$120
- Delivery Time 4 days
- Number of Hours of Work 10
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
About Kassi
UGC Creator and Customer Service/Support
Criciuma, Brazil - 10:14 pm local time
With years of experience in online operations, see exactly how I can add value to your project:
1. Customer Service, Customer Success (CS), Customer Experience (CX) to ensure loyalty.
2. UGC Content Creation and Video Editing (TikTok, Instagram Reels, Shorts). Complete production: scriptwriting, recording, and professional video editing.
Why choose me?
I am organized, proactive, willing, and solution-oriented. I have strong skills with digital platforms, programs, and tasks.
👉 Available for freelance contracts and hourly projects. Let's talk about your project!
Steps for completing your project
After purchasing the project, send requirements so Kassi can start the project.
Delivery time starts when Kassi receives requirements from you.
Kassi works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and Setup
Reviewing your company guidelines, tone of voice, FAQ documents, and setting up access to the support tools.
Support Execution
Providing 10 hours of dedicated, professional customer support, managing inquiries, and delivering a final performance summary.