You will get professional ticket handling & customer service
Project details
Hello and welcome!
Being well accustomed to customer support functions and having prior experience in ticket handling, problem resolution, and appropriate redirecting, I firmly believe I can provide you with a highly professional customer service experience.
I have worked in various capacities of customer service since 2014. Namely:
1. Social Media Support(Comments, Inbox) - tasked with handling customer inquiries
2. Forum Support(Community Forums) - tasked with moderating content to uphold maximum customer experience.
3. Chat Support(Live Chat) - tasked with direct chatting with customers to resolve issues and bridge communication with management.
4. Email Support/Helpdesk(Ticket Handling) - tasked with using CRM tools to manage customer enquiries and appropriate ticket handling.
My skills include:
1. Excellent communication skills.
2. Professional customer handling.
3. Appropriate issue resolution and forwarding.
4. Technical report writing.
5. Ability to efficiently work in teams.
I have experience with CRM tools and can learn new CRM platforms quickly and easily.
Feel free to drop me a message if you'd like to discuss something I may have missed here. :)
Cheers.
Being well accustomed to customer support functions and having prior experience in ticket handling, problem resolution, and appropriate redirecting, I firmly believe I can provide you with a highly professional customer service experience.
I have worked in various capacities of customer service since 2014. Namely:
1. Social Media Support(Comments, Inbox) - tasked with handling customer inquiries
2. Forum Support(Community Forums) - tasked with moderating content to uphold maximum customer experience.
3. Chat Support(Live Chat) - tasked with direct chatting with customers to resolve issues and bridge communication with management.
4. Email Support/Helpdesk(Ticket Handling) - tasked with using CRM tools to manage customer enquiries and appropriate ticket handling.
My skills include:
1. Excellent communication skills.
2. Professional customer handling.
3. Appropriate issue resolution and forwarding.
4. Technical report writing.
5. Ability to efficiently work in teams.
I have experience with CRM tools and can learn new CRM platforms quickly and easily.
Feel free to drop me a message if you'd like to discuss something I may have missed here. :)
Cheers.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 5 days
- Number of Hours of Work 40
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
5 reviews
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SL
Steve L.
Apr 11, 2025
Client Onboarding and Customer Service
Working with Mohammad Amman is an absolute pleasure. He has been an integral part of our Operations and Technical developmental efforts. From his communication skills to his technical abilities and working with others - all facets are exemplary.
KW
Kyle W.
Mar 10, 2023
SuperHuman Live Chat
Contractor fulfilled the expectations of the engagement and met requirements with satisfaction.
RO
Roxanne O.
Feb 24, 2022
Virtual Assistant - (Marketing, Content writing, SEO)
An excellent writer! Great work, great communication and adherence to schedule! Thank you!" I'll be definitely hiring him again in the future"
WF
Waver F.
Feb 21, 2022
Need Content Writer For Finance Niche
Great freelancer!
RO
Roxanne O.
Jan 7, 2022
Academic Paper needs to be reformatted to APA style
It was fun working with Mohammad. He is a highly intelligent person and delivers high-quality outputs. He is easy to work with and very professional. I highly recommend him. He is one of the best workers in Upwork. He is a good person. You can trust him to deliver good quality work
About Mohammad
Database Administrator & Junior .NET Developer
100%
Job Success
Islamabad, Pakistan - 11:52 am local time
I've written articles and blogposts on almost every niche and have experience in appropriate article research with determination to quality & timely delivery.
Volunteered in cross-functional platforms to gain a firm grip over customer support and ticket handling expertise. I have worked in various levels of online community management over the years. I'm a pretty open person who likes to get to know people!
Thanks for visiting :) Cheers.
Steps for completing your project
After purchasing the project, send requirements so Mohammad can start the project.
Delivery time starts when Mohammad receives requirements from you.
Mohammad works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements before starting
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