You will get Professional Virtual Assistant & Business Support for Small Businesses”
Project details
You will get reliable virtual assistant and business support services that help you stay organized, save time, and serve your clients better.
With 7 years of customer service experience and 3 years running my own small business, I understand how important communication, organization, and professionalism are.
I can help with email management, scheduling, customer support, data entry, and basic e-commerce tasks. My goal is to make your daily operations smooth and stress-free while you focus on growing your business.
I deliver high-quality, organized, and timely work, and I am easy to communicate with on Upwork.
With 7 years of customer service experience and 3 years running my own small business, I understand how important communication, organization, and professionalism are.
I can help with email management, scheduling, customer support, data entry, and basic e-commerce tasks. My goal is to make your daily operations smooth and stress-free while you focus on growing your business.
I deliver high-quality, organized, and timely work, and I am easy to communicate with on Upwork.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$85
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Outbound Calls | 0 | 5 | 10 |
Number of Email Sends | 5 | 9 | 19 |
Scriptwriting | - | - | |
Summary Report | |||
Lead List | - |
Frequently asked questions
About Rose
Customer Support Specialist | Virtual Assistant | Email, Chat & Phone
Nairobi, Kenya - 7:30 pm local time
I am a reliable Customer Support Specialist and Virtual Assistant with over 7 years of experience supporting customers in fast-paced environments.
I have handled customer inquiries through phone, email, and chat, processed orders, managed transactions, and resolved complaints professionally while maintaining a friendly tone. I recently completed Virtual Assistant training focused on remote customer support, CRM tools, and online communication.
I am skilled in Zendesk, Freshdesk, Intercom, Gmail, Google Docs & Sheets, Zoom, and POS systems. I am detail-oriented, organized, and committed to providing excellent customer experiences.
I am open to remote roles including customer support, chat support, email support, and virtual assistance. I am dependable, easy to work with, and ready to support your business.
Steps for completing your project
After purchasing the project, send requirements so Rose can start the project.
Delivery time starts when Rose receives requirements from you.
Rose works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Client purchases the project and shares requirements (Tasks, goals, tools, and preferred working hours)
Step 2
I review the requirements and confirm the workflow (Ask questions and set up tasks)