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You will get Professional communication guidelines & templates for companies
Top Rated
Project details
I am Mario Schalau, an experienced communications specialist, and I can provide you with comprehensive communication guidelines and templates specifically tailored to your organisation's needs. Throughout my career, I have worked for various companies in customer service and complaint management, honing my skills in effective communication.
I offer customised communication guidelines and templates that are designed to meet the unique needs of your company and your customers. My services include the creation of detailed FAQs and customer service email templates that address the most common customer concerns. By implementing these methods, I have successfully managed the backlog of e-commerce inquiries for my clients in the shortest amount of time.
I offer customised communication guidelines and templates that are designed to meet the unique needs of your company and your customers. My services include the creation of detailed FAQs and customer service email templates that address the most common customer concerns. By implementing these methods, I have successfully managed the backlog of e-commerce inquiries for my clients in the shortest amount of time.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$50
|
Standard
$80
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 5 days |
Number of Revisions | 2 | 3 | Unlimited |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Revision
+$10
PowerPoint Training
(+ 1 Day)
+$30
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He has many years of experience and expertise in SEO, which was very beneficial for us – highly recommended.
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About Mario
Top-Rated German Author & Localization Specialist | SEO & GEO Content
100%
Job Success
Teterow, Germany - 1:48 am local time
Since 2014, I’ve been crafting content that informs, converts, and ranks – and since 2020, I’ve added web development and technical SEO to my toolkit to deliver end-to-end content experiences.
If you need content that sounds human, feels relevant, and performs in search (classic SEO and AI-driven GEO), you’re in the right place.
What I help clients with
Writing & Content Creation (DE/EN)
• Articles & long-form blog posts
• Landing pages & web content
• Email copy & funnel messaging
• Editorial plans & content strategies
• UX-oriented copywriting for digital products
• Product descriptions, Amazon listings, eCommerce content
Translation & Localization
• EN → DE translation with cultural + market-appropriate adaptation
• Localization for websites, apps, eCommerce, supplements, SaaS, B2B content
• Transcreation for marketing and brand messaging
• GEO-optimized content for generative AI visibility
SEO, GEO & Digital Strategy
• SEO research & on-page optimization
• GEO (Generative Engine Optimization) for ChatGPT, Perplexity & Google AI
• Keyword strategy + content architecture
• Conversion-driven content setup for landing pages & blogs
Web & CMS
• WordPress (Elementor, WooCommerce)
• Shopify content & theme adjustments
• HTML, CSS, JavaScript (lightweight dev for web content & tools)
Industries I frequently work in
• Marketing & digital agencies
• Education & e-learning
• Food, nutrition & supplements
• B2B services
• Finance & fintech
• Travel, lifestyle & wellness
• Tech, IT & software
Brands & teams I’ve supported
I collaborate with startups, agencies, international companies, and long-term freelance clients across Germany, Switzerland, Austria, Spain and Ireland – covering content, strategy, SEO, localization and social media.
Past client types include:
• International manufacturers
• Marketing agencies
• E-commerce brands
• IT & tech recruiters
• Language learning companies
• Creative brands & music labels
What you can expect when working with me
Clear communication, clean structure, reliable delivery – plus copy that sounds like it was actually written by a human (because it was).
If you’re looking for someone who understands language, marketing, and the mechanics behind high-performing digital content, let’s talk.
Mario
Steps for completing your project
After purchasing the project, send requirements so Mario can start the project.
Delivery time starts when Mario receives requirements from you.
Mario works on your project following the steps below.
Revisions may occur after the delivery date.
Analysis
We start with a detailed discussion to analyse your specific needs and the most frequent customer enquiries. You provide me with all existing communication guidelines and templates.
Creation
Based on the analysis, I create customised communication guidelines, FAQs, and email templates specifically tailored to your company's needs. I ensure that all documents are clear, well-structured, and aligned with your brand identity.