You will get Reliable Administrative Assistant and Customer service Representative
Top Rated
Top Rated
Project details
Reliable administrative assistance and exceptional customer service? With over 5 years of experience, I specialize in streamlining operations and enhancing customer satisfaction. From managing emails and scheduling to handling inquiries carefully, I ensure your business runs smoothly and client satisfaction is my priority.
My Core Skills are:
Customer Service / Administrative Support
Customer Retention
CRM Automation / Management
Order Processing
Email, Phone, and Live Chat Support
Customer Inquiries
Order Tracking
Sales
Email Management
Scheduling
Data Entry
Research
Workflow Automation
Lead Generation.
As a Tech-savvy, I am proficient with various tools: Google Workspace, Microsoft Office Applications, HubSpot, Airtable,
Intercom, Zendesk, Zapier, Notion, Yesware, Zoom, Calendly, Slack, Canva, Asana, Monday.com, FreshDesk, ETC.
Why Choose Me?
Empathetic & Active Listener
Tech-Savvy
Reliable & Organized
Detail Oriented
Adaptability
Effective Time Management Skills
Excellent Oral and Verbal communication
Goal & Result Oriented
Team Player
Fast Response & SLA Concious.
I am willing to utilize my skills and Experience for the growth of your organiazation
My Core Skills are:
Customer Service / Administrative Support
Customer Retention
CRM Automation / Management
Order Processing
Email, Phone, and Live Chat Support
Customer Inquiries
Order Tracking
Sales
Email Management
Scheduling
Data Entry
Research
Workflow Automation
Lead Generation.
As a Tech-savvy, I am proficient with various tools: Google Workspace, Microsoft Office Applications, HubSpot, Airtable,
Intercom, Zendesk, Zapier, Notion, Yesware, Zoom, Calendly, Slack, Canva, Asana, Monday.com, FreshDesk, ETC.
Why Choose Me?
Empathetic & Active Listener
Tech-Savvy
Reliable & Organized
Detail Oriented
Adaptability
Effective Time Management Skills
Excellent Oral and Verbal communication
Goal & Result Oriented
Team Player
Fast Response & SLA Concious.
I am willing to utilize my skills and Experience for the growth of your organiazation
Industry
Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included $30
These options are included with the project scope.
$30
- Delivery Time 1 day
25 reviews
(23)
(1)
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This project doesn't have any reviews.
PF
Patrick F.
Feb 5, 2026
Airtable Data Validation & QA Specialist
Ozioma has been a fantastic data specialist to work with. She’s highly responsive, detail-oriented, and consistently thorough in everything she does. She regularly spotted data issues as they arose and took initiative in helping resolve them, which made a huge difference in overall data quality.
Beyond her technical skills, she’s thoughtful, communicative, and clearly cares about doing great work. I would absolutely recommend Ozioma to anyone looking for a reliable and sharp data professional.
Beyond her technical skills, she’s thoughtful, communicative, and clearly cares about doing great work. I would absolutely recommend Ozioma to anyone looking for a reliable and sharp data professional.
HV
Hagar V.
Mar 16, 2025
Customer Service Rep
AG
Anna G.
Jan 22, 2025
Virtual assistant for strategic communication
JD
John D.
Oct 7, 2024
SN lists
awesome person to work with given clear concise instructions
KF
Kayla F.
Sep 27, 2024
Data entry assistant for online training business
I had the pleasure of working with Ozioma for an entire year, and she was an exceptional virtual assistant. She is incredibly detail-oriented, always ensuring that tasks are completed to the highest standard. What truly sets Ozioma apart is her ability to jump into new tasks with enthusiasm, quickly learning how to execute them flawlessly. Her proactive approach and excellent communication skills made her an invaluable part of our team. I highly recommend Ozioma to anyone looking for a reliable, efficient, and dedicated VA!
About OZIOMA EBERECHUKWU
Executive VA | CRM, Operations & Customer Support
100%
Job Success
Lagos, Nigeria - 7:31 am local time
I support busy founders and teams by managing the moving parts of their operations, organizing CRM systems, handling executive tasks, and setting up structured workflows that keep daily business activities running smoothly and consistently.
With 5+ years of experience supporting businesses both on and off Upwork, I specialize in keeping operations smooth, customers supported, and business information properly managed across multiple tools and platforms.
My core support areas include:
✅ Executive & Administrative Support
✅ Calendar Management & Meeting Coordination
✅ Inbox & Email Management
✅ CRM Management (HubSpot, Zoho, Zendesk, Freshdesk)
✅ Airtable Database Design & Management
✅ Customer Support (Email, Live Chat & Phone)
✅ Lead Generation & Research
✅ Data Entry & Database Organization
✅ SOP Documentation & Process Improvement
✅ Workflow Automation & Operations Support
✅ E-commerce Support (Shopify)
I am highly proficient with tools such as Airtable, HubSpot, Google Workspace, Trello, ClickUp, Notion, Monday, Jira, Slack, Zoom, Calendly, Apollo, Lemlist, and other modern business systems.
My value goes beyond task execution; I focus on operational clarity. I help keep your CRM organized, your systems structured, your inbox manageable, and your business operations running smoothly, consistently, and at scale. I also adapt quickly to new tools and workflows, ensuring I can seamlessly work within whatever systems your business already uses.
Whether you need executive support to manage your business operations, CRM management, structured system organization, or reliable customer assistance, I can help streamline your workflows and improve overall efficiency.
Let’s connect and discuss how I can support your operations and free up your time for growth.
Steps for completing your project
After purchasing the project, send requirements so OZIOMA EBERECHUKWU can start the project.
Delivery time starts when OZIOMA EBERECHUKWU receives requirements from you.
OZIOMA EBERECHUKWU works on your project following the steps below.
Revisions may occur after the delivery date.
Brief Discuss with my Client to Understand his/her needs
To further serve my clients better, I appreciate a brief discussion that covers responding to the questions above for clarification.