You will get provide professional chat and email support to keep your customers happy


Project details
I’ll handle your customer support via chat and email with clarity, speed, and professionalism. With 4+ years of experience at Amazon and global customer service brands, I specialize in inbox management, CRM updates, and using tools like Zendesk, Freshdesk, and Gmail to keep your customers happy and your operations smooth. Whether you're drowning in emails or just need reliable help, I’ll take care of support so you can focus on growth.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Real Estate, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Felipe
Virtual Assistant | Chat & Email Customer Support | Zendesk | CRM | In
Escazu, Costa Rica - 6:07 am local time
Whether you're drowning in customer messages or need structured, professional support, I can help you stay organized, responsive, and efficient. I specialize in tools like Zendesk, Freshdesk, Zoho, HubSpot, Gmail, and Slack, and I adapt quickly to new systems and workflows.
✅ What I can help with:
Email & chat support (Zendesk, Freshdesk, Gmail)
Inbox management & filtering
CRM updates & daily reports
Canned responses & customer satisfaction improvement
I bring empathy, structure, and fast response times to every task. Let’s keep your customers happy and your business running smoothly.
Steps for completing your project
After purchasing the project, send requirements so Felipe can start the project.
Delivery time starts when Felipe receives requirements from you.
Felipe works on your project following the steps below.
Revisions may occur after the delivery date.
Review your needs and access
I review your requirements, tools, tone, and support guidelines.
Provide support
I begin answering chats/emails, updating CRM records, and flagging any customer concerns.