You will get a Detailed QA Audit of your Customer Calls, Chats, and Emails
Top Rated
Top Rated
Project details
I will review and evaluate your customer service interactions (calls, chats, and/or emails) to ensure they meet your quality standards. You’ll receive detailed feedback, actionable recommendations, and coaching tips to help your team deliver better customer experiences and maintain brand consistency.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$60
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $75
Follow-Up Consultation Call
(+ 1 Day)
+$50
Custom QA Scorecard Creation
(+ 1 Day)
+$75Frequently asked questions
78 reviews
(72)
(5)
(1)
(0)
(0)
This project doesn't have any reviews.
AF
Allie F.
Apr 29, 2025
Customer Support Representative Needed - Fluent English Required
Leslie was absolutely fantastic to work with! Professional, communicative, and highly skilled, she delivered high-quality work ahead of schedule and with great attention to detail. Her ability to understand project requirements quickly and execute them flawlessly made the entire process smooth and efficient. I highly recommend Leslie to anyone looking for reliable and top-tier freelance support. Looking forward to working with her again!
JM
Jon M.
Mar 31, 2025
Piracy Removal - 5 Courses
Excellent work getting pirated courses removed from the Google search results
AB
Andrew B.
Feb 5, 2025
Experienced Customer Service Specialist for US Digital Company - M-F 4p-12am EST
LM
Leslie Ann M.
May 16, 2024
Customer Care Specialist
Leslie is an absolute pleasure to work with. Reliable, trustworthy and self-motivated.
FD
Federico D.
Oct 11, 2022
English speaking VA needed for outreach
It was nice working with Leslie, she helped me with my outreach messages. It was great having all the messages sent by her, she was always on time
About Leslie Ann
Customer Support & QA Expert | Driving Excellence in Service
100%
Job Success
Malolos, Bulacan, Philippines - 7:54 am local time
I specialize in:
- Email, chat, and phone customer support
- Virtual assistance and admin support
- CRM and ticket management (Zendesk, HubSpot, Keap, Neto, Stripe)
- Knowledge base and SOP documentation
- RMA processing, order coordination, and customer follow-ups
- Content moderation and removal of pirated or unauthorized links
- Transcription, data entry, and writing projects
I bring a strong Quality Assurance background, ensuring customer interactions, documentation, and processes meet high accuracy and compliance standards.
I’m comfortable working across time zones, following established processes, and proactively identifying improvements that enhance customer experience and operational efficiency. Clients value my clear communication, attention to detail, and ability to work independently with minimal supervision.
If you’re looking for a dependable remote support professional who treats your business like their own, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Leslie Ann can start the project.
Delivery time starts when Leslie Ann receives requirements from you.
Leslie Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Requirements
Receive your QA guidelines (or create criteria with you) and collect the interactions (calls, chats, or emails) to be reviewed.
Initial Review
Skim all materials to understand your tone, policies, and customer service goals.