You will get quality customer service, chat, and email, Facebook support
Top Rated
Top Rated
Project details
I possess 7 years of customer service experience. Apart from working as a customer service agent for one of the top Global eCommerce companies, I have also worked as the Customer Service Lead and managed a team of 70 people.
I have skills and experience which sets me apart. I love learning new things, and I am never afraid of any challenges. I understand that online businesses change very frequently and I am adapt as per the needs of the company.
I have different skills like:
- 7 years customer service experience
- Experience in order fulfillment and store management
- Facebook Advertising skills
- Analytical skills and basic Google Ads knowledge
- 4 years of writing experience.
Lets connect to discuss your needs.
I have skills and experience which sets me apart. I love learning new things, and I am never afraid of any challenges. I understand that online businesses change very frequently and I am adapt as per the needs of the company.
I have different skills like:
- 7 years customer service experience
- Experience in order fulfillment and store management
- Facebook Advertising skills
- Analytical skills and basic Google Ads knowledge
- 4 years of writing experience.
Lets connect to discuss your needs.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Marketing & Advertising, Music, Retail & Wholesale, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$120
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 10 days | 10 days | 10 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
20 reviews
(16)
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This project doesn't have any reviews.
KM
Kevin M.
May 10, 2026
Top notch Customer Support Agent for E-commerce brand
Aishwarya is very good cs agent and knows her stuff. She is very punctual.
HR
Human R.
Apr 25, 2026
eCommerce Operations Associate
Ash was great to work with. Projects were completed on time and with great attention to detail. Will definitely work with her again if more support is needed.
LR
Liam R.
Feb 27, 2026
Customer Support Expert for Jewellery Brand
Ash is the best! Would highly recommend to anyone using Shopify that needs customer support
HJ
Hobey J.
Feb 17, 2026
Order Operations Specialist Needed
Ash did tremendous work for us. She was detail oriented and worked diligently without much oversight needed. She was able to pickup new skills quickly. We would absolutely hire her again in the future
JR
Jayson R.
Nov 10, 2025
Naturopath / Health Fanatic - required for ecommerce site selling organic & natural products
About Aishwarya
A+ Virtual Assistant |Customer Service PRO | FB Ads Assistant
100%
Job Success
Jharkhand, India - 1:37 am local time
If you're searching for a Customer Support Specialist who goes beyond answering tickets and instead focuses on building loyalty, protecting your business, and optimizing workflows, then you’ve found the right fit. 😉
With 10+ years of freelancing experience (7+ in Customer Support & Admin Assistance), I’ve worked with E-commerce brands, ad agencies, and SaaS companies to deliver exceptional support that keeps customers happy and businesses running smoothly. My background includes managing customer communication across email, live chat, CRM systems, and social platforms, always with a focus on accuracy, empathy, and efficiency. 🫡
🔹 What Makes Me Different?
✅ Retention-Focused Support – I turn frustrated customers into loyal advocates with proactive, empathetic solutions.
✅ Policy-Driven Problem Solving – Every resolution aligns with your business rules, preventing unnecessary losses.
✅ Workflow Optimization – I don’t just respond to tickets; I reduce them by suggesting automation, templates, and FAQs.
✅ Proven Experience with Global Brands – I’ve supported companies like SmileTherapy, Vegan Tote, BuyOrganicsOnline.au, and Shopify stores—helping them scale while protecting brand reputation.
🔹 How I Can Help Your Business
✔ Customer Email & Live Chat Support – Clear, quick, and empathetic replies that boost satisfaction.
✔ Order Processing & Dispute Resolution – Smoothly handling refunds, exchanges, and PayPal disputes.
✔ Social Media Support – Engaging with customers on Instagram, Facebook, and DMs to build trust.
✔ E-commerce Platform Management – Skilled in Shopify, product/order tracking, and backend support.
✔ CRM & Case Management – Experienced with HubSpot, Salesforce, Gorgias, Zendesk, Freshdesk, LiveAgent.
✔ Admin & Data Tasks – Keeping records accurate, spreadsheets updated, and processes efficient.
✔ Proactive Improvements – Spotting recurring issues and suggesting fixes to reduce future complaints.
🔹 Tools I’m Proficient In
🛠 Gorgias | Zendesk | Freshdesk | HubSpot | Salesforce Cases | Shopify | PayPal Business | Meta | LiveAgent | Slack | Google Workspace | Microsoft Apps | Monday.com
📌 Why Hire Me?
📍 I take ownership of customer experience—ensuring every interaction builds loyalty and strengthens your brand.
📍 I’ve supported E-commerce & SaaS businesses in 140+ countries, so I understand global customer needs.
📍 I’m fast-learning, adaptable, and detail-oriented, making me the right fit for dynamic businesses.
📍 My philosophy: When your business thrives, I thrive. I’m here to help you minimize workload, retain customers, and scale smoothly.
✅ Available for full-time, part-time, or project-based roles
✅ Flexible with time zones (US/UK/EU support)
✅ Committed to delivering quality, speed, and professionalism
🚀 If you’re ready to elevate your customer support while reducing operational stress, let’s connect and make it happen!
Steps for completing your project
After purchasing the project, send requirements so Aishwarya can start the project.
Delivery time starts when Aishwarya receives requirements from you.
Aishwarya works on your project following the steps below.
Revisions may occur after the delivery date.
Provide me the script or the details->Also let me know the timing