You will get quality customer service delivered to enhance customer experience.
Project details
You will get excellent and quality customer service delivered with the aim of improving customer experience and delivering high customer satisfaction index. I believe the key to increasing sales, customer growth, and mitigating against churn is excellent customer experience management. The service I offer will help your company turn prospective and first time customers into repeat customers, improve customer satisfaction, and win customer loyalty.
I am technology savvy with excellent problem solving and analytical skills. I am adept at user research, understanding the target market, identifying pain-points at different touchpoints, and designing processes to meet and exceed their expectation.
I am technology savvy with excellent problem solving and analytical skills. I am adept at user research, understanding the target market, identifying pain-points at different touchpoints, and designing processes to meet and exceed their expectation.
Purpose
PersonalIndustry
TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 2 days |
Number of Hours of Work | 7 | 7 | 7 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Olamide
Customer Support/ Experience Manager
Lagos, Nigeria - 2:55 pm local time
Currently, I work as a Business Support Manager at Credence, coordinating daily operations to achieve smooth progress and drive adherence to company policies. Handling stakeholder management and interactions with vendors for supply chain management developing and managing business and developing systems and processes to meet customer expectations and deliver satisfaction.
Previously, I worked as a customer support partner to SME businesses at MTN Nigeria, managing the end-to-end lifecycle of enterprise solutions value propositions, providing prompt customer service via email, phone calls, and live chat, and ensuring the customer experience is topnotch.
Competences: Customer service, Customer support, Customer experience management, Operations support, Personal/Executive assistant and Customer relationship management
Steps for completing your project
After purchasing the project, send requirements so Olamide can start the project.
Delivery time starts when Olamide receives requirements from you.
Olamide works on your project following the steps below.
Revisions may occur after the delivery date.
Problem solving.
Eliciting information from customers to understand the pain point, then offering support for immediate resolution or further escalation as per company policy. Effectively educating customers on products and services.
User Research
Gathering requirements Design, create, and run surveys to gather the required data. Analyze collected data to get useful and quality insights. Make data-informed recommendations.