You will get Real-time Customer Support Agent for Live Chats and Email Tickets
Top Rated
Top Rated
Project details
Presenting Upwork's Top Rated Plus Badge holder with 3 years in Customer Support. My forte is exceptional communication, and I promise professional treatment of your customers with impeccable time management.
Prioritizing service excellence, unwavering reliability, and competitive pricing, I offer three core support services:
• E-mail Ticket Support
• Real-Time Chat Support
• Answer customer inquiries
How I can support you:
• Handle eCommerce inquiries via Live Chat Support or email.
• Provide adept live chat support.
• Manage email operations.
• Address product queries via email, live chat, Facebook and Instagram
• Respond to order inquiries.
• Efficiently process refunds and cancellations.
• Offer content recommendations.
• Resolve conflicts with finesse.
• Manage messages and comments on social media, ensuring a positive online presence.
• Why Choose Me?
Swift service delivery.
• Fast Delivery
• Consistent high-quality work.
• Prioritization of customer satisfaction.
If the service you want is not listed above, please feel free to contact me, and we will discuss it. I am confident that I fulfill the requirements for Customer Service.
Thank you!
Prioritizing service excellence, unwavering reliability, and competitive pricing, I offer three core support services:
• E-mail Ticket Support
• Real-Time Chat Support
• Answer customer inquiries
How I can support you:
• Handle eCommerce inquiries via Live Chat Support or email.
• Provide adept live chat support.
• Manage email operations.
• Address product queries via email, live chat, Facebook and Instagram
• Respond to order inquiries.
• Efficiently process refunds and cancellations.
• Offer content recommendations.
• Resolve conflicts with finesse.
• Manage messages and comments on social media, ensuring a positive online presence.
• Why Choose Me?
Swift service delivery.
• Fast Delivery
• Consistent high-quality work.
• Prioritization of customer satisfaction.
If the service you want is not listed above, please feel free to contact me, and we will discuss it. I am confident that I fulfill the requirements for Customer Service.
Thank you!
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Biotech, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$240
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 5 | 40 | 240 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
11 reviews
(11)
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This project doesn't have any reviews.
HJ
Harry J.
Mar 3, 2025
Customer Support Representative
I had an incredible experience working with Muhammad. They were the backbone of our support team since the beginning of our project. Not only are they an exceptionally driven, reliable and professional team member, but they are also a phenomenal trainer and colleague to the other members of the support team we added down the line.
Their communication skills are fantastic and their English is excellent. We use Zendesk for emails and messaging, SLA's were always met, and any feedback I had was received well and implemented instantly.
I can't recommend them highly enough. If you are looking for your next long-term superstar, you've found them!
Their communication skills are fantastic and their English is excellent. We use Zendesk for emails and messaging, SLA's were always met, and any feedback I had was received well and implemented instantly.
I can't recommend them highly enough. If you are looking for your next long-term superstar, you've found them!
KC
Katherine C.
Aug 19, 2024
Online Marketing VA
CO
Christy O.
Mar 7, 2024
Moderator/Virtual Assistant needed to correct YOAST Optimization Suggestions
always available for tasks and did his best to keep up with my fast paced environment. Would recomend for support role.
LG
Lorena G.
Oct 26, 2023
Trade buyer Hospitality Procurement Leads
Muhammad is a great and efficient lead generator.
He finished the task sooner that what I expected considering the very short notice.
I will without doubt hire him again for similar future projects
He finished the task sooner that what I expected considering the very short notice.
I will without doubt hire him again for similar future projects
IK
Igor K.
Aug 25, 2023
Web Researcher for Markham-Based Human Resources Managers
About Muhammad
Customer Support Specialist for SaaS, B2C & E-commerce| VA
100%
Job Success
Bahawalpur, Pakistan - 6:02 am local time
With hands-on experience using Zendesk, Gorgias, Shopify, Freshdesk and Intercom, I ensure seamless customer interactions that build trust and drive retention.
What I Bring to Your Business:
✅ Customer Support – Live chat, email, and help desk support to keep customers happy.
✅ Tech & Product Support – Troubleshooting and assisting customers with your SaaS or e-commerce platform.
✅ Shopify & E-commerce Assistance – Order processing, refunds, and customer inquiries.
✅ CRM & Help Desk Management – Expertise in Zendesk, Intercom, Gorgias, and Zoho to keep customer interactions smooth.
✅ Data Management & Research – From CRM updates to lead generation and prospecting, I help businesses stay organized.
Also, working as a virtual assistant for many years, I have developed a wide range of skills. I can help with data entry, database management, lead generation, data mining, online research.
I am competitive enough to work under tight deadlines and work pressures. I have the ability to mold myself according to given conditions and give 100 percent desired outcomes. My goal is simple: Enhance customer experiences and while freeing up your time to focus on growth.
If you’re looking for a dedicated support expert to take your customer service to the next level, let’s chat!
Regards
Muhammad Awais
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
How I you ensure customer satisfaction?
I have trained customer service professionals who are available 24/7 to provide excellent support and ensure customer satisfaction. I also monitor customer feedback to improve our services.