You will get Real-time Customer Support Agent for Live Chats and Email Tickets
Top Rated
Top Rated
Project details
Presenting Upwork's Top Rated Badge holder with 3 years in Customer Support. My forte is exceptional communication, and I promise professional treatment of your customers with impeccable time management.
Prioritizing service excellence, unwavering reliability, and competitive pricing, I offer three core support services:
• E-mail Ticket Support
• Real-Time Chat Support
• Answer customer inquiries
How I can support you:
• Handle eCommerce inquiries via Live Chat Support or email.
• Provide adept live chat support.
• Manage email operations.
• Address product queries via email, live chat, Facebook and Instagram
• Respond to order inquiries.
• Efficiently process refunds and cancellations.
• Offer content recommendations.
• Resolve conflicts with finesse.
• Manage messages and comments on social media, ensuring a positive online presence.
• Why Choose Me?
Swift service delivery.
• Fast Delivery
• Consistent high-quality work.
• Prioritization of customer satisfaction.
If the service you want is not listed above, please feel free to contact me, and we will discuss it. I am confident that I fulfill the requirements for Customer Service.
Thank you!
Prioritizing service excellence, unwavering reliability, and competitive pricing, I offer three core support services:
• E-mail Ticket Support
• Real-Time Chat Support
• Answer customer inquiries
How I can support you:
• Handle eCommerce inquiries via Live Chat Support or email.
• Provide adept live chat support.
• Manage email operations.
• Address product queries via email, live chat, Facebook and Instagram
• Respond to order inquiries.
• Efficiently process refunds and cancellations.
• Offer content recommendations.
• Resolve conflicts with finesse.
• Manage messages and comments on social media, ensuring a positive online presence.
• Why Choose Me?
Swift service delivery.
• Fast Delivery
• Consistent high-quality work.
• Prioritization of customer satisfaction.
If the service you want is not listed above, please feel free to contact me, and we will discuss it. I am confident that I fulfill the requirements for Customer Service.
Thank you!
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$200
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 200 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
8 reviews
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AT
Amichai T.
Jul 22, 2025
Customer Service Agent for Shopify Store
KM
Khalil M.
Aug 21, 2024
Customer Support Representative
NR
Naeem R.
Jun 6, 2024
Find lead contact information
Very responsible and up to the mark.
Thank You. Highly Recommended.
Thank You. Highly Recommended.
MA
Marya A.
Jun 5, 2024
Collecting contacts (Email Addresses and Personal Phone Numbers)
Fantastic collaboration! Went above & beyond! Delivered Exceptional work, in a Remarkable time frame with Excellent Communication and Sensational result. Looking forward to future projects together. Highly Recommended.
YI
Yasr I.
Jun 4, 2024
Web Research - Phone, Email, Data Entry
Easy to communicate and Experience was great. Completed a complex task with perfection.
About Huzaifa
Top Rated Customer Support Specialist |SaaS & eCommerce Support Expert
100%
Job Success
Bahawalpur, Pakistan - 1:32 pm local time
I am a Top Rated Customer Support Specialist on Upwork with 4+ years of experience, supporting SaaS and eCommerce businesses by delivering structured, high-quality customer service that improves satisfaction, retention, and overall customer experience.
My focus is not only on resolving tickets, but on ensuring every interaction strengthens trust between the customer and the brand.
I have experience working in high-volume support environments (200+ tickets daily) where accuracy, speed, and empathy are essential. I manage time-sensitive requests while maintaining professionalism and clear communication across all channels.
🧭 How I Work
✔ Understand the issue clearly before responding
✔ Provide accurate, solution-focused replies
✔ Maintain calm, friendly, and professional communication
✔ Prioritize urgent tickets and follow SLA standards
✔ Follow through until every issue is fully resolved
I adapt quickly to different workflows, brand voices, and internal systems, ensuring smooth integration with existing support teams.
🛠️ Tools & Platforms
✔ Shopify (orders, refunds, returns, tracking, fulfillment support)
✔ Gorgias (eCommerce customer support workflows)
✔ Zendesk (ticketing and customer communication)
✔ Freshdesk (support management system)
✔ Intercom (live chat and messaging support)
✔ CRM & email support systems
I am quick to learn and can adapt to any new platform or internal system.
💡 Areas of Expertise
✔ Email, chat, and ticket-based customer support
✔ Shopify order support (tracking, refunds, exchanges, cancellations)
✔ Complaint handling and escalation management
✔ Subscription and billing support
✔ Reducing repeat issues through clear communication
✔ Maintaining SLA targets and response quality
🎯 My Approach
Strong customer support is not just about replying fast. It is about creating a consistent, reliable, and positive experience that builds trust in the brand.
My goal is to help businesses:
✔ Improve customer satisfaction
✔ Reduce support workload
✔ Increase customer retention
✔ Strengthen long-term customer loyalty
📩 I am available for long-term support roles and can integrate quickly into your existing systems and workflows.
Best regards,
Huzaifa Khan
Steps for completing your project
After purchasing the project, send requirements so Huzaifa can start the project.
Delivery time starts when Huzaifa receives requirements from you.
Huzaifa works on your project following the steps below.
Revisions may occur after the delivery date.
How I you ensure customer satisfaction?
I have trained customer service professionals who are available 24/7 to provide excellent support and ensure customer satisfaction. I also monitor customer feedback to improve our services.