You will get Reduce Your Delinquencies by 45–60% in 30 Days | Proven Recovery Strategy
Top Rated
Project details
I provide specialized accounting support for property managers, focusing on clearing delinquent tenant accounts and maintaining accurate financial records. My services help you efficiently track overdue payments, reconcile tenant ledgers, generate detailed aging and delinquency reports, and streamline collections while maintaining professional communication with tenants. I work with property management software like QuickBooks, Yardi, Buildium, AppFolio, AirTable (CRM) or spreadsheets, ensuring seamless integration with your existing systems. By handling sensitive financial data with complete confidentiality, I help property managers save time, reduce outstanding balances, and maintain organized, transparent accounting records. With a proactive approach, attention to detail, and commitment to accuracy, I ensure your property management operations run smoothly while keeping your tenants informed and compliant with lease agreements.
Purpose
BusinessIndustry
Financial Services, Real EstateLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,450
|
Standard
$1,500
|
Advanced
$1,550
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 160 | 160 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
4 reviews
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TZ
Tatiana Z.
Jan 18, 2026
Customer service representative
Performed all the tasks in a timely manner. Highly satisfied. will continue working with him since he is great at customer service and accounting.
AK
Adam K.
Feb 22, 2025
Remote Sales Representative
HJ
Herbert J.
Aug 28, 2024
Cold calling customer service representative
HJ
Herbert J.
Aug 13, 2024
Cold calling customer service representative
About Syed
Property Management VA | Tenant Support Specialist | STR/LTR | Airbnb
100%
Job Success
Lahore, Pakistan - 10:29 pm local time
🌟 Top-Rated Plus | 3,750+ Upwork Hours | 5-Star Clients Feedback 🌟
✅ Maintained a 100% Job Success Score by consistently exceeding client expectations & ensuring outstanding satisfaction.
🏡 A dedicated Property Management — Virtual Assistant with extensive expertise in Short-Term Rentals (STR), Long-Term Rentals (LTR), and Airbnb operations. Specialized in handling guest communications/resident support, bookings, pre-qualifications, and reservation extensions, ensuring seamless experiences for property managers/owners/landlords/property management companies and tenants/residents.
✪ Short-Term Rental (STR) Management (Airbnb, VRBO, etc.)
✪ Long-Term Rental (LTR) Management & Tenant Coordination
✪ Maintenance Coordination
✪ Guest/Tenant Communication & Booking Management
✪ Calendar & Reservation Management
✪ Revenue Maximization & Occupancy Optimization
✪ Pre-Qualification of Tenants & Reservation Extensions
♛ Expert in identifying challenges and implementing practical solutions, to get the problems done right away! ♛
🔹What I Specialize In:✨
📦GENERAL ASSISTANCE & RESIDENT SUPPORT!
► Serve as the primary point of contact for tenants, providing timely & professional support.
► Respond to tenant questions, concerns, and general inquiries with clarity and efficiency (via call/text/email/WhatsApp/voicemail; through every medium).
► Ensure compliance with "Housing Rules" across both shared and private apartments/rooms to maintain order and safety.
► Mediate roommate conflicts, fostering a respectful and harmonious living environment.
► Coordinate all move-in and move-out procedures with clear communication and attention to detail.
► 24/7 guest communication.
► Customer Support (business + after business hours).
► Calendar management & booking coordination (Airbnb).
► Listing optimization.
► Handling inquiries, modifications, cancellations.
► Pricing updates & occupancy monitoring.
► Check-in/out coordination with cleaners & maintenance teams.
► Tours Scheduling (coordinate and manage property tours, ensuring clear and timely communication with prospective tenants and current residents).
► Maintenance scheduling & work orders/maintenance requests communication.
► Data entry & record keeping.
► CRM updates (AirTable, Buildium, and AppFolio).
► Customer service support across multiple platforms.
► Email management.
📦RENT COLLECTIONS & ACCOUNTING SUPPORT!
► Rent follow-ups & documentation support.
► Oversee rent collection processes to ensure timely and accurate receipt of payments.
► Issue formal notices for late or missed payments in accordance with company policies.
► Develop and manage payment plans to support residents in meeting their financial obligations.
► Record and categorize invoices accurately within AirTable (CRM), AppFolio, Buildium accounting systems.
► Maintain precise financial and resident records to ensure compliance and facilitate reporting.
► End-to-End Operations & Support.
🖥 Software Skills:
➔ AirTable (CRM)
➔ AppFolio
➔ Buildium
➔ Google Drive & Docs
➔ Google Spreadsheets
➔ DocuSign
➔ Excel
➔ Formulas For Accounting (Balance Statements)
➔ Slack/Asana/Trello
➔ Salesforce
🔹 What To Expect When Working Together?
✔ Strong attention to detail.
✔ Excellent written & verbal communication.
✔ Fast learner with the ability to manage multiple properties.
✔ Reliable, proactive, and solutions-oriented.
✔ Experienced with high-volume guest/tenant support.
✔ Committed to protecting your company reputation.
⭐ My goal is to take the operational workload off your plate so you can focus on growing your portfolio while knowing your tenants, guests, and daily property operations are handled with professionalism.
🔹 Let’s Work Together!
✪► If you’re looking for a Skilled Property Management VA, Tenant Support Specialist, or STR/LTR / Airbnb Virtual Assistant who is dedicated, organized, and ready to deliver exceptional service; I’d love to support your business! ◄✪
👉 Send me a message and let’s get started!📩
Steps for completing your project
After purchasing the project, send requirements so Syed can start the project.
Delivery time starts when Syed receives requirements from you.
Syed works on your project following the steps below.
Revisions may occur after the delivery date.
Delinquent Accounts & Tenant Accounting Support for Property Management
I help manage delinquent tenant accounts by reconciling ledgers, generating clear reports, streamlining collections, and maintaining professional communication. All with confidentiality and accurate property accounting support.