You will get reliable and organized administrative virtual assistance & customer support
Project details
I'm the type of virtual assistant who treats my clients business' like mine, ensuring excellent delivery of work always.
I am detail oriented, organized, proactive and easy to work with. I am all about effective communication and results, and dedicated to delivering top notch, tailored support to customers. I am here to help you level up on your productivity, and make your work flow much smoother.
I am detail oriented, organized, proactive and easy to work with. I am all about effective communication and results, and dedicated to delivering top notch, tailored support to customers. I am here to help you level up on your productivity, and make your work flow much smoother.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$80
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 4 | 12 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $80
Additional Hour of Work
+$5
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PD
Paula D.
Jul 17, 2025
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Rebecca W.
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It was a pleasure working with Gbemisola.
About Gbemisola
Executive virtual assistant | Customer Support
100%
Job Success
Lagos, Nigeria - 4:02 pm local time
I’m a dependable E-commerce Virtual Assistant with hands-on Shopify support experience. I specialize in taking the burden off your shoulders by:
✅ Slashed Ticket Response Times: I guarantee inbox clearance within 24 hours using proven SOPs and time-saving macros.
📦 Seamless Order & Refund Management: I handle everything from order lookups to returns, chargebacks, tracking, refunds, replacements and carrier claims.
💬 Proactive Live Chat Support: I triage inquiries to resolve issues quickly, improving first response time and reducing overall ticket volume.
⚙️ Gorgias/Zendesk Optimization: I'll set up macros, tags, and automations to streamline your workflow.
-Clear written English with a warm, brand-aligned tone across email, chat, and DMs.
Tools I use:
Shopify admin, Gorgias, Zendesk, DSers, ShipStation, Amazon Seller Central, Gmail, Slack, Notion, Google Sheets, google workspace. I use ChatGPT/DeepL for fast, accurate multilingual replies and always proofread before sending.
Why clients hire me:
-Strong written English and an empathetic, brand-aligned tone.
-Detail oriented, reliable, and comfortable following checklists and SOPs.
-I improve response time and customer satisfaction while reducing workload for founders.
Available for: part-time & full time shifts, seasonal coverage, returns/refunds specialist work, Gorgias setup + macros, and SOP/knowledge-base builds.
I look forward to your invite and the chance to support your customers.
Steps for completing your project
After purchasing the project, send requirements so Gbemisola can start the project.
Delivery time starts when Gbemisola receives requirements from you.
Gbemisola works on your project following the steps below.
Revisions may occur after the delivery date.
review project description
communicate with client to ensure all requirements are in order begin work review work submit work