You will get Reliable Customer Service Agent for Chat, Email & Phone Support
Project details
I am a dedicated remote Customer Service Agent, I specialize in delivering friendly, fast, and reliable support through chat, email, and phone. What sets me apart is my ability to adapt quickly to your systems, understand your brand voice, and represent your business as if it were my own. I bring 4+ years of experience in high-volume support environments, strong communication skills, and a calm, solutions-first approach that helps build trust with your customers. Whether you’re a growing startup or an established business, I’m here to make sure your customers feel heard, helped, and happy.
I have the qualities of an exceptional customer service specialist as I practice active listening to understand the customer’s concern, empathize with their situation, and provide a solution promptly. If the matter is beyond my authority, I escalate it while ensuring the customer feels valued throughout the process. I enjoy working in an organized environment, and I am always looking for ways to make the customer experience smoother and more positive. I’m also very good at staying calm under pressure and breaking down complex information in a way that’s easy for the customer to understand.
I have the qualities of an exceptional customer service specialist as I practice active listening to understand the customer’s concern, empathize with their situation, and provide a solution promptly. If the matter is beyond my authority, I escalate it while ensuring the customer feels valued throughout the process. I enjoy working in an organized environment, and I am always looking for ways to make the customer experience smoother and more positive. I’m also very good at staying calm under pressure and breaking down complex information in a way that’s easy for the customer to understand.
Purpose
BusinessIndustry
Ecommerce, Financial Services, Marketing & Advertising, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 1 day
- Number of Hours of Work 9
- Social Media Replies
- Email Support
- Live Chat Support
About Shantia
Remote Customer Service & HR Specialist
Black River, Jamaica - 9:56 am local time
What I Offer
Tier-2 escalation management and policy concession handling
Virtual training design, onboarding, and live coaching
Data-driven process audits using Excel PivotTables and Google Sheets
HRIS setup, learning-platform deployment, and employee support
Why Hire Me:
Proven track record reducing repeat escalations and boosting satisfaction
Fluent in English (EF SET C2 Proficient) and adept at remote collaboration
Fully equipped home office (dual monitors, noise-cancelling headset, 24/7 coverage)
Flexible scheduling to match your global customer-service needs
Steps for completing your project
After purchasing the project, send requirements so Shantia can start the project.
Delivery time starts when Shantia receives requirements from you.
Shantia works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
I’ll review your SOPs, templates, and tools to fully understand your workflow and customer expectations.
Tool Access & System Check
I’ll log into your support platforms (e.g., Zendesk, email, or phone system), test functionality, and confirm I’m ready to go.