You will get Reliable Customer Service for Email, Phone, and Live Chat Inquiries
Project details
I help businesses provide fast, friendly, and effective customer support across multiple channels including email, live chat, ticketing systems, and phone. Whether it’s resolving inquiries, handling complaints, updating orders, or managing accounts, my goal is to ensure every customer interaction leaves a positive impression.
With over 2 years of experience supporting clients remotely and on-site, I understand the importance of clear communication, empathy, and quick problem-solving. I’ve helped e-commerce stores, tech shops, and service businesses improve response times, reduce friction, and increase customer satisfaction.
I quickly adapt to client workflows and can master new tools CRMs, helpdesk platforms, and multi-channel systems with ease. I’m committed to delivering consistent results while enhancing customer satisfaction, loyalty, and confidence in your brand.
Let’s connect and see how I can help your team exceed expectations.
With over 2 years of experience supporting clients remotely and on-site, I understand the importance of clear communication, empathy, and quick problem-solving. I’ve helped e-commerce stores, tech shops, and service businesses improve response times, reduce friction, and increase customer satisfaction.
I quickly adapt to client workflows and can master new tools CRMs, helpdesk platforms, and multi-channel systems with ease. I’m committed to delivering consistent results while enhancing customer satisfaction, loyalty, and confidence in your brand.
Let’s connect and see how I can help your team exceed expectations.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$120
|
Advanced
$190
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 7 days |
Number of Hours of Work | 5 | 30 | 50 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Solomon
Live Chat & Email Support Specialist | De-escalation & Customer Care
Abuja, Nigeria - 4:23 am local time
In today competitive markets, even a single delayed response or robotic reply can mean losing a loyal customer. If you are struggling to keep up with inquiries while scaling, I’m here to bridge that gap.
I am a proactive Customer Support Agent with 2+ years of experience helping teams deliver seamless, human-centric support. I don’t just “clear queues”; I build trust, improve retention, and ensure your brand voice stays consistent across every touchpoint.
HOW I MAKE SUPPORT SEAMLESS AND EFFECTIVE:
✔Omnichannel Excellence: Live Chat, Email, and Social Media engagement handled quickly and accurately. I’ve supported 100+ daily inquiries while maintaining a 95%+ first-contact resolution.
✔Expert Workflow Management: Plug-and-play with tools like Zendesk, Freshdesk, and Gorgias. I prioritize urgent tickets, manage tags and macros, and ensure nothing falls through the cracks.
✔Complex Escalation Handling: Calmly manage difficult conversations and technical escalations, ensuring high-priority issues are resolved while keeping customer satisfaction high.
✔Process & SOP Adherence: I learn your product and Standard Operating Procedures (SOPs) independently, representing your brand exactly as you want.
✔Data-Driven Feedback: Monitor CSAT, First Response Times (FRT), and ticket trends to provide actionable insights that improve efficiency.
RESULTS YOU CAN EXPECT:
✔ Higher customer retention through proactive, empathetic support
✔ Reliable handling of your “front door” with minimal oversight
✔ Professional, clear, and consistent communication across all channels
✔ Faster resolution times and improved CSAT scores
TECHNICAL TOOLKIT:
Zendesk | Freshdesk | Gorgias | Intercom | Zoho Desk | LiveChat | Tawk.to | Shopify | SuperAGI | Slack | ClickUp | Asana | Trello | Shiprocket
Availability: 7 days a week. I work according to your preferred hours and time zone, fully aligned with your business needs.
Let’s turn your support queue into a competitive advantage. I handle customers with care, ensuring your brand is protected and every interaction adds value.
Click the ‘Invite to Work’ button above or send me a quick message let’s jump on a quick chat and get your support handled reliably today.
Steps for completing your project
After purchasing the project, send requirements so Solomon can start the project.
Delivery time starts when Solomon receives requirements from you.
Solomon works on your project following the steps below.
Revisions may occur after the delivery date.
Client provides requirements
You share your customer support needs, preferred channels, and any guidelines for handling inquiries.
Review and plan
I assess your requirements and create a tailored plan for providing efficient customer support.