You will get Reliable Customer Support & Admin Help | Chat, Email. CRM.
Rising Talent
Rising Talent
Project details
ā
What I Deliver
I provide structured, performance-driven customer support and virtual operations assistance to protect your brand reputation and improve customer retention.
Core Deliverables: Multi-channel support (Email, Live Chat, Phone), SLA-focused responses, CRM management, appointment scheduling, issue resolution, and process improvement recommendations. I operate efficiently, clearly, and accountably, ensuring every customer interaction reflects positively on your brand.
š Strategic Benefits: Faster response times, reduced complaints, organized CRM data, stronger customer loyalty, and more time for leadership to focus on growth. I help turn support from a cost center into a brand-strengthening function.
ā What Sets Me Apart
4+ years of high-volume customer support experience, managing 40+ interactions daily with consistency and professionalism. Strong communication skills backed by a 120-hour TEFL certification. Currently training in AI Agent Builder with n8n to improve workflow efficiency. I also create clean, visually appealing designs for customer updates, FAQs, and social content, blending operations, communication, and automation for a seamless customer experience.
I provide structured, performance-driven customer support and virtual operations assistance to protect your brand reputation and improve customer retention.
Core Deliverables: Multi-channel support (Email, Live Chat, Phone), SLA-focused responses, CRM management, appointment scheduling, issue resolution, and process improvement recommendations. I operate efficiently, clearly, and accountably, ensuring every customer interaction reflects positively on your brand.
š Strategic Benefits: Faster response times, reduced complaints, organized CRM data, stronger customer loyalty, and more time for leadership to focus on growth. I help turn support from a cost center into a brand-strengthening function.
ā What Sets Me Apart
4+ years of high-volume customer support experience, managing 40+ interactions daily with consistency and professionalism. Strong communication skills backed by a 120-hour TEFL certification. Currently training in AI Agent Builder with n8n to improve workflow efficiency. I also create clean, visually appealing designs for customer updates, FAQs, and social content, blending operations, communication, and automation for a seamless customer experience.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Revisions | 1 | 2 | 5 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $30Frequently asked questions
About Joy
Ecommerce Customer Support |Email, Phone, & Live Chat Support |Shopify
Port Harcourt, NigeriaĀ - 1:15 am local time
When customer inquiries go unanswered or are handled poorly, it leads to frustration, negative reviews, and lost revenue. Over time, inconsistent support systems and lack of clear communication can weaken customer trust and limit business growth.
I offer reliable and professional customer service/support through email communication, online chat , and phone support, ensuring clear communication and fast resolution of inquiries.
With 4+ years of experience in customer solving problems, order tracking, customer onboarding, and CRM management.
I donāt just respond to customers I create smooth support systems, with proficient communication etiquette in English that enhance the overall customer experience and drive long-term loyalty.
If youāre looking for a dependable Customer Support Representative or Live/online Chat Assistant who understands both customer experience and business goals, letās work together to improve your support system and grow your brand.
š© Send me a message Iām available for remote and long-term collaboration.
Steps for completing your project
After purchasing the project, send requirements so Joy can start the project.
Delivery time starts when Joy receives requirements from you.
Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation / Discovery & Alignment
Discuss your business, support channels, expectations, and workflows. Then I clarify your business model, customer journey, service expectations, and KPIs.
Access & Setup / Systems Integration
I gain access to tools (CRM, Helpdesk, Email, Chat, Calendar) and align with your workflow.