You will get Reliable Customer Support | Email, Chat & support
Rising Talent
Project details
Are you tired of losing customers over slow or ineffective support?
Are you looking for a Customer Support Pro Who Keeps Customers Happy?
I provide reliable, customer-first support that keeps your inbox clear, your customers satisfied, and your business running smoothly. Whether it’s handling emails, live chat, or social media inquiries, I ensure every customer gets quick, friendly, and solution-driven responses.
Here’s what set's me apart:
✔ Email, Live Chat & Ticket Support
✔ Order Management – Processing refunds, exchanges, and tracking issues.
✔ Social Media Engagement – Answering DMs, comments, and resolving concerns.
✔ CRM & Help Desk Management – Zendesk, Freshdesk, Gorgias, and more.
✔ Reports & Insights – Tracking common issues and improving workflows.
Let’s make your customer support a competitive advantage!
Are you looking for a Customer Support Pro Who Keeps Customers Happy?
I provide reliable, customer-first support that keeps your inbox clear, your customers satisfied, and your business running smoothly. Whether it’s handling emails, live chat, or social media inquiries, I ensure every customer gets quick, friendly, and solution-driven responses.
Here’s what set's me apart:
✔ Email, Live Chat & Ticket Support
✔ Order Management – Processing refunds, exchanges, and tracking issues.
✔ Social Media Engagement – Answering DMs, comments, and resolving concerns.
✔ CRM & Help Desk Management – Zendesk, Freshdesk, Gorgias, and more.
✔ Reports & Insights – Tracking common issues and improving workflows.
Let’s make your customer support a competitive advantage!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 20 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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RD
Remco D.
Dec 9, 2025
Looking for Enthusiastic VA to join our team!
Chioma is a great spirit, eager to work, dedicated and openminded. She will be a great addition to your team, temporary or for a longer period of time!
About Chioma
Virtual Assistant | Customer Support | Administrative Assistant
Enugu, Nigeria - 4:43 am local time
Picture this: imagine waking up and the work already being done. Every customer query was answered. Every lead was followed up. All emails are sorted, prioritized, and handled with the kind of professionalism that makes clients want to stay. Your sales conversations are warmed up and ready to close; that's not a dream. That's what happens when you work with me. I take your pain away so you can focus on other business priorities.
For over 5 years, I have helped business owners, founders, and CEOs across SaaS, e-commerce, real estate, and healthcare stop losing customers to poor communication. Maintained a 95–98% positive feedback and satisfaction rate across all clients, consistently resolved customer issues with a near-zero escalation rate, and built systems that made sure they never broke down again.
𝐇𝐞𝐫𝐞'𝐬 𝐰𝐡𝐚𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐥𝐨𝐨𝐤𝐬 𝐥𝐢𝐤𝐞:
✅ Your customers hear back fast, professionally, warmly, and always on-brand.
✅Your emails are sorted, flagged, answered, and followed up on.
✅Your leads never go cold. Every follow-up gets sent at the right time, every time, with the kind of care that turns a prospect into a paying client.
✅Your operations run without you having to supervise every detail. Workflows are documented, systems are built, and your team knows exactly what to do.
✅ Your revenue stays protected. Support gaps get closed before they cost you money, and your customers stay because they feel genuinely looked after.
𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫
✅ Live chat and email customer support
✅ Omnichannel ticket management
✅ Fast response handling with SLA compliance
✅ Order processing, tracking, refunds, and returns
✅ Inbox and calendar management
✅ Appointment scheduling
✅ SaaS Tier 1–2 technical support
✅ Billing, subscription, and payment issue resolution
✅ Login and access troubleshooting
✅ Knowledge base, SOP, and help documentation creation
✅ Shopify and WooCommerce customer support
✅ Lead response, qualification, and follow-up
✅ Upselling and cross-selling support
✅ Task and workflow coordination (Clickup, Asana, Trello, Notion)
✅ Internal operations and admin support
𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈 𝐞𝐱𝐜𝐞𝐥 𝐚𝐭:
Zendesk, Make, Gorgias, Intercom, Freshdesk, Help Scout, Shopify, WooCommerce, HubSpot CRM, Zoho CRM, Pipedrive, GoHighLevel, ClickUp, Asana, Trello, Notion, Slack, Google Workspace, Microsoft Excel, Live Chat & Email Ticketing Systems, CRM Pipeline Management, SOP & Workflow Documentation.
𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐊𝐞𝐞𝐩 𝐂𝐨𝐦𝐢𝐧𝐠 𝐁𝐚𝐜𝐤
✅ Customers stop leaving because every complaint gets resolved before it becomes a cancellation
✅ No lead goes cold because every follow-up gets sent at the right time, every time
✅ Founders get their time back because operations run without them having to supervise every detail
✅ Revenue stays protected because support gaps get closed before they cost the business money
✅ Clients sleep better knowing their inbox, helpdesk, and CRM are being handled by someone who treats their business like their own
✅ Teams work better because workflows get documented, systems get built, and nothing falls through the cracks
𝐋𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐭𝐨 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫
If your customers are not getting the attention they deserve, let's fix that today.
Send me a message and let's talk about exactly what you need. I respond fast, and I treat your business like it is my own. Your customers are waiting. Let's not keep them.
Click "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛" or "𝐬𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞" today. I respond within minutes.
Steps for completing your project
After purchasing the project, send requirements so Chioma can start the project.
Delivery time starts when Chioma receives requirements from you.
Chioma works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Understanding Your Business & Support Needs
I'll start by reviewing your business, to understand your products/services, and customer support requirements. If needed, I'll schedule a brief call to clarify expectations. I'll understand your FAQs, policies, and previous support interactions
Step 2: Setting Up & Accessing Support Platforms
If access is required, I’ll set up my login credentials securely. I'll review any templates, scripts, or brand voice guidelines provided.