You will get reliable Customer Support – Email, Chat & Ticket Handling for Your Business
Project details
With over 6 years of experience in providing reliable customer support, I specialize in email, chat, and ticket handling services to help businesses streamline their customer service operations. Whether you're looking for timely responses to customer inquiries, managing support tickets efficiently, or handling day-to-day email communication, I ensure your customers are always well taken care of. My goal is to provide quick, reliable, and professional support that allows you to focus on growing your business.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$450
|
Advanced
$1,250
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 10 | 25 | 50 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15Frequently asked questions
About Atricia
Virtual Assistant | Customer Support & Administrative Support
Christiana, Jamaica - 8:23 pm local time
I’m a detail-oriented Virtual Assistant with over six (6) years of experience specializing in customer support and administrative tasks. I've assisted businesses by handling customer inquiries, managing emails, scheduling appointments, and ensuring smooth day-to-day operations. Additionally, I’ve provided support on one of the world’s largest online retail platforms, responding to queries, resolving issues, and making outbound follow-up calls.
How I Can Support Your Business:
✔ Customer Support (Chat, Email, Phone, Social Media DMs, Ticket Management)
✔ Inbox & Calendar Management
✔ Data Entry & Typing
✔ Appointment Scheduling
✔ Microsoft Office & Excel
✔ Basic Web Research
✔ CRM Management (e.g., Freshdesk, Monday.com, Trello, Click Up etc)
✔ Social Media Management (Posting, Engaging, Content Scheduling – e.g., Buffer, Constant Contact, etc)
✔ File Management & Organization
If you need assistance with a task not listed, feel free to ask! I'm here to help streamline your workload and keep your business running efficiently.
📩 Send me a message, and let's discuss how I can support your business!
Looking forward to working with you,
Atricia D.
Steps for completing your project
After purchasing the project, send requirements so Atricia can start the project.
Delivery time starts when Atricia receives requirements from you.
Atricia works on your project following the steps below.
Revisions may occur after the delivery date.
Client Purchases the Project & Sends Requirements
After purchasing the project, provide me with the detailed requirements, including access to necessary tools (e.g., CRM, email systems) and a brief overview of the tasks you need help with.
Receive Client’s Materials/Information
I will receive the required materials (e.g., videos, support guidelines, customer inquiries, etc.) from you to get started on the tasks.