You will get reliable customer support for your Shopify e-commerce store
Project details
You will get reliable customer support for your Shopify e-commerce store
Deliver 5-star service to every shopper with a dedicated E-commerce Customer Support Specialist. I provide Shopify customer service through email, live chat, and phone — managing inquiries, tracking orders, processing refunds, and ensuring your customers always feel valued.
I follow your brand’s communication tone while handling customer concerns politely and efficiently. With experience using Gorgias, Reamaze, Shopify Inbox, and Zendesk, I ensure quick responses, accurate resolutions, and a positive customer experience.
Every interaction is logged, every issue resolved, and every customer treated with care. My goal is to increase customer satisfaction, retention, and brand trust through excellent support.
If you need reliable customer service that reflects your brand values and builds loyalty, I’m your go-to E-commerce Virtual Assistant for Shopify-based businesses.
Deliver 5-star service to every shopper with a dedicated E-commerce Customer Support Specialist. I provide Shopify customer service through email, live chat, and phone — managing inquiries, tracking orders, processing refunds, and ensuring your customers always feel valued.
I follow your brand’s communication tone while handling customer concerns politely and efficiently. With experience using Gorgias, Reamaze, Shopify Inbox, and Zendesk, I ensure quick responses, accurate resolutions, and a positive customer experience.
Every interaction is logged, every issue resolved, and every customer treated with care. My goal is to increase customer satisfaction, retention, and brand trust through excellent support.
If you need reliable customer service that reflects your brand values and builds loyalty, I’m your go-to E-commerce Virtual Assistant for Shopify-based businesses.
Purpose
BusinessIndustry
Beauty & Cosmetics, Construction, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Marketing & Advertising, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 5 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Diana
E-commerce Customer Support VA | Shopify, Email & Live Chat Specialist
Nairobi, Kenya - 2:02 am local time
Let me guess
👉 You need someone who can keep your Shopify store running smoothly, handle customer inquiries, and manage operations with care and precision.
👉 You’re running an online store and drowning in customer messages, order follow-ups, and returns.
👉 You want your customers to feel heard, valued, and supported — but you can’t do it all alone.
You’re in the right place.
I’m Diana, an experienced E-commerce Virtual Assistant specializing in Shopify store management, customer email & chat support, order fulfillment, and product listing optimization.
With over 3 years of experience supporting online brands, I help business owners deliver excellent customer experiences while keeping operations organized and efficient.
✅ Customer Support:
Respond to customer emails, live chats, and social media messages on time — maintaining a warm, professional, and brand-aligned tone.
✅ Shopify Store Management:
Product uploads, descriptions, pricing, app integration, bug fixes, and basic theme maintenance (CSS, HTML & Liquid adjustments).
✅ Order & Fulfillment:
Track shipments, fix invalid shipping addresses, handle returns/refunds, and coordinate with suppliers or logistics teams.
✅ E-commerce Operations:
Daily task updates, documentation of site changes, QA testing, and conversion-focused product page improvements.
Tools: Shopify | ShipStation | Re:amaze | Gorgias | Google Workspace | Canva | ChatGPT | CRM systems
If you need a dependable and detail-oriented e-commerce VA to handle customer communication, Shopify updates, and daily store operations
let’s connect and make your online store run smoother than ever.
💼 What You’ll Get When You Work With Me
🔹 Prompt, Friendly & Empathetic Support: I respond quickly and handle customer issues with professionalism and warmth.
🔹 E-commerce & Shopify Expertise: From product listings to order tracking and refunds — I’ll manage your store efficiently.
🔹 Multi-Channel Communication: Email, phone, or live chat — I’ll represent your brand’s voice with consistency.
🔹 Order Management: Monitoring shipments, fixing invalid addresses, and updating fulfillment status daily.
🔹 Administrative Support: Reports, documentation, and simple systems that make your operations smoother.
Platforms & Tools I Work With
Shopify | ShipStation | Re:amaze | Gorgias | Google Sheets | Canva | ChatGPT | CRM Systems
📩 Send me a message today — I’d love to help your brand grow and your customers stay happy!
Steps for completing your project
After purchasing the project, send requirements so Diana can start the project.
Delivery time starts when Diana receives requirements from you.
Diana works on your project following the steps below.
Revisions may occur after the delivery date.
Step one
Give access to Customer support platform Provide Customer communication guidelines
Step 2
Chat, support, solve issues and escalate when necessary