You will get Reliable Customer Support Pro | Fast Response | Phone, Chat & Email Support
Project details
I provide reliable, friendly, and professional multi-channel customer support with 4+ years of experience across all industries. What sets my service apart is my ability to handle phone, live chat, email, and ticket support with fast response times, accurate resolutions, and a calm, customer-first approach.
You get a dedicated support agent who understands your brand, follows your policies, and communicates clearly helping you improve customer satisfaction, reduce response times, and deliver a smooth support experience while achieving higher CSAT and FCR.
You get a dedicated support agent who understands your brand, follows your policies, and communicates clearly helping you improve customer satisfaction, reduce response times, and deliver a smooth support experience while achieving higher CSAT and FCR.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Education, Events Planning, Fashion & Apparel, Financial Services, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$220
|
Advanced
$850
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 22 days |
Number of Hours of Work | 12 | 40 | 176 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Wajahat
Customer Support Specialist | 4+ years of experience
Islamabad, Pakistan - 11:31 am local time
I’ve supported clients across the US and Canada, managing everything from ticket resolution, order processing, and complaint handling to patient coordination and account management. My focus is on reducing response times, improving First Contact Resolution (FCR), and delivering higher CSAT with every interaction.
✅ What I Offer
Professional phone, chat, email, and ticket support.
Fast, empathetic, customer-centric communication.
Expertise in complaint management, ticketing, order processing, and troubleshooting.
Experience supporting tech platforms, telecom services, eCommerce stores, and healthcare workflows.
Proven ability to reduce response times, resolve issues correctly the first time, and increase CSAT & FCR.
Accurate documentation, CRM updates, daily summaries, and support reports.
Ability to follow brand tone, scripts, SOPs, and compliance guidelines.
✅ What Sets Me Apart
Multi-industry support experience.
Strong ability to quickly learn new platforms and workflows.
Clear communication with a calm, professional tone.
Process-driven support that enhances customer satisfaction and retention.
Reliable, consistent performance with attention to detail.
Steps for completing your project
After purchasing the project, send requirements so Wajahat can start the project.
Delivery time starts when Wajahat receives requirements from you.
Wajahat works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Initial Requirements & Onboarding
I collect your support guidelines, tools access, workflows, and any training material, FAQs or scripts.
Step 2 — System Setup & Familiarization
I log into your support platforms (Zendesk, Freshdesk, Gorgias, CRM, etc.), review past tickets, and learn your product/service flow.