You will get Reliable Customer Support Representative for Email, Chat & CRM Systems
Project details
Delivering excellent customer experiences is at the heart of every successful business — and that’s exactly what I provide.
I offer professional, reliable, and empathetic customer support through email, chat, or CRM systems like HubSpot, Zendesk, or Intercom. With over 3 years of experience in customer support, operations, and data reporting, I help businesses maintain high customer satisfaction, improve response times, and ensure every customer feels valued and heard.
Whether you need help managing daily tickets, organizing your help desk, or providing detailed support reports, I can seamlessly integrate into your workflow and keep your operations running smoothly.
Let’s work together to give your customers the fast, friendly, and effective support they deserve! 🚀
I offer professional, reliable, and empathetic customer support through email, chat, or CRM systems like HubSpot, Zendesk, or Intercom. With over 3 years of experience in customer support, operations, and data reporting, I help businesses maintain high customer satisfaction, improve response times, and ensure every customer feels valued and heard.
Whether you need help managing daily tickets, organizing your help desk, or providing detailed support reports, I can seamlessly integrate into your workflow and keep your operations running smoothly.
Let’s work together to give your customers the fast, friendly, and effective support they deserve! 🚀
Purpose
BusinessIndustry
Agriculture, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Marketing & Advertising, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 18 | 42 | 96 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Summary Report
(+ 1 Day)
+$5About Dony
Data Analyst, Ecommerce Admin & Customer Service
Malang, Indonesia - 6:18 pm local time
Over the past 7 months, I have been focused on managing e-commerce store operations, resolving customer inquiries, and analyzing data to improve store performance. I enjoy looking at backend data and finding ways to optimize workflows and ad efficiency, such as running A/B tests to find the best ROAS settings.
Here is a quick overview of what I can help you with:
- E-commerce Support: Managing backend administration, inventory tracking, and workflow efficiency.
- Data Analysis & Optimization: Running practical A/B tests to improve ROAS and setting up clear dashboards (Looker Studio, Excel/Google Sheets) to track vital business KPIs.
- Customer Service: Handling customer inquiries via email, chat, and CRM tools (HubSpot, Zendesk) with clear and timely communication.
I’m looking to work with e-commerce brands that need a reliable hand in managing daily operations and making sense of their data. Let's connect!
Steps for completing your project
After purchasing the project, send requirements so Dony can start the project.
Delivery time starts when Dony receives requirements from you.
Dony works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 – Kickoff & Setup (Day 1)
We’ll discuss your goals, tone of voice, and preferred communication style. I’ll review your existing support process and set up access to your tools (HubSpot, Zendesk, or email system).
Step 2 – Guidelines & Workflow Alignment (Day 1–2)
You’ll share FAQs, response templates, and escalation procedures. I’ll align with your workflow, time zone, and reporting expectations.