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You will get Reliable Customer Support Specialist | Inbound, Outbound & Email Support.

Rafael R.Status: Offline
Rafael R.
Preview image

Let a pro handle the details

Buy Customer Support services from Rafael, priced and ready to go.
Rafael R.Status: Offline
Rafael R.
Preview image

Let a pro handle the details

Buy Customer Support services from Rafael, priced and ready to go.

Project details

With over 2 years of BPO experience as a Customer and Technical Support Representative, I provide dependable inbound/outbound call and email support. I focus on delivering clear communication, empathy, and timely resolutions. My goal is to help your business improve customer satisfaction, build loyalty, and maintain a strong, professional brand image through excellent customer service.
Purpose
Business
Industry
Data Analytics, Education, Environmental, Events Planning, Financial Services, Food & Beverage, Government & Public Sector, Legal, Media & Entertainment, Retail & Wholesale, Telecommunications, Writing & Publishing
Language
English

What's included $5

These options are included with the project scope.

$5
  • Delivery Time 5 days
  • Number of Hours of Work 40
    • Scriptwriting
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$5
Rafael R.Status: Offline

About Rafael

Rafael R.Status: Offline
Customer Service & Tech Support |
Bayambang, Philippines - 5:27 pm local time
Hi! I'm Rafael, and I’ve spent the past few years helping customers through voice, chat, and email support—as a Customer Service Rep, Technical Support Rep, and Email Support Specialist. I take pride in being someone people can rely on when they need quick answers, a calm voice, or help solving a frustrating problem.

I genuinely enjoy making things easier for others, whether that means walking someone through a tech issue or just listening to their concern and making sure they feel heard. I believe great customer service is all about empathy, patience, and clear communication—and that’s what I bring to every interaction.

Right now, I’m looking for remote (work-from-home) opportunities where I can keep doing what I do best, while also growing and learning new skills. If you're looking for someone dependable, adaptable, and always ready to help—I'd love to connect!

Steps for completing your project

After purchasing the project, send requirements so Rafael can start the project.

Delivery time starts when Rafael receives requirements from you.

Rafael works on your project following the steps below.

Revisions may occur after the delivery date.

Onboarding & Setup

Review client requirements, get access to tools (CRM, VoIP, email), and study scripts/FAQs to align with support standards.

Support Delivery (Week 1)

Begin handling inbound/outbound calls and email support for customers based on your business hours and preferred workflow.

Review the work, release payment, and leave feedback to Rafael.