You will get Reliable customer support that improves response times and satisfaction
Rising Talent
Rising Talent
Project details
What sets me apart is my ability to combine customer support expertise with strong organization and operational support. With 8+ years of experience in customer-facing roles, I have developed excellent communication, problem-solving, and time-management skills.
I don't simply complete tasks—I focus on keeping operations organized, ensuring follow-ups are completed, maintaining accurate records, and helping businesses run more efficiently. I am proactive, detail-oriented, and comfortable managing multiple priorities while maintaining professionalism and confidentiality.
My experience includes customer communication, email management, scheduling, documentation, CRM updates, reporting, and process-driven work. I am also proficient with Google Workspace and adapt quickly to new tools and workflows.
My goal is to become a reliable long-term partner who helps reduce administrative workload, improve organization, and provide consistent support so business owners can focus on growth and strategic priorities.
I don't simply complete tasks—I focus on keeping operations organized, ensuring follow-ups are completed, maintaining accurate records, and helping businesses run more efficiently. I am proactive, detail-oriented, and comfortable managing multiple priorities while maintaining professionalism and confidentiality.
My experience includes customer communication, email management, scheduling, documentation, CRM updates, reporting, and process-driven work. I am also proficient with Google Workspace and adapt quickly to new tools and workflows.
My goal is to become a reliable long-term partner who helps reduce administrative workload, improve organization, and provide consistent support so business owners can focus on growth and strategic priorities.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $1,200
These options are included with the project scope.
$1,200
- Delivery Time 30 days
- Number of Hours of Work 120
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Fast 15 Days Delivery
+$100
Additional Hour of Work
+$75About Shivani
Customer Support Operations VA | CRM, SLA, KPI Reporting | US Clients
Karjat, India - 7:37 am local time
I help businesses handle customer communication efficiently while improving support performance through structured reporting, SLA tracking, and process optimization—not just answering emails, but building scalable support operations.
What I can help you with:
Email & ticket support (Tier-1 and Tier-2)
Customer and candidate escalation handling
CRM management and data hygiene
Refunds, cancellations, and chargeback coordination
SLA, KPI, CSAT, and performance reporting
SOP creation and optimization
Macro/template improvement to reduce ticket volume
Weekly operational reviews with actionable insights
Tools & Platforms:
Zendesk, Gorgias, Freshdesk (client-provided CRMs)
Google Sheets & Excel for KPI dashboards
Email support, helpdesk analytics, and reporting tools
Why clients work with me:
Consistent SLA compliance and quality delivery
Clear, professional communication with US clients
Strong documentation and reporting discipline
Ability to identify recurring issues and recommend improvements
Reliable availability aligned with US time zones
I don’t just manage tickets—I help you understand what’s happening in your support operations and how to improve it.
Available for long-term support retainers and operations-focused engagements.
If you’re looking for a dependable Customer Support VA who can own communication, reporting, and process improvement, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Shivani can start the project.
Delivery time starts when Shivani receives requirements from you.
Shivani works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Onboarding
Client shares requirements, business information, tools, access details, and project expectations. I review the scope and confirm priorities before work begins.
Setup & Organization
I organize workflows, review existing processes, set up tracking systems if required, and familiarize myself with communication channels, inboxes, calendars, or support tools.