You will get Reliable Customer Support via Chat, Email & Ticketing
Project details
Delivering high-quality, efficient, and professional customer support services with over 8 years of experience in the BPO industry, including top-tier telecom clients like Xfinity, AT&T, and Verizon.
I specialize in non-voice support (email, chat, and ticketing systems) and ensure fast, accurate, and friendly communication that improves customer satisfaction and builds trust in your brand.
Whether you’re handling high volumes or just need help managing day-to-day customer interactions, I’ve got you covered.
⸻
✅ What’s Included:
• Email support
• Live chat support
• Ticket handling (e.g., Zendesk, Freshdesk)
• Knowledge base updates (on request)
• Response time: within 1 hour (during working hours)
I specialize in non-voice support (email, chat, and ticketing systems) and ensure fast, accurate, and friendly communication that improves customer satisfaction and builds trust in your brand.
Whether you’re handling high volumes or just need help managing day-to-day customer interactions, I’ve got you covered.
⸻
✅ What’s Included:
• Email support
• Live chat support
• Ticket handling (e.g., Zendesk, Freshdesk)
• Knowledge base updates (on request)
• Response time: within 1 hour (during working hours)
Language
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 4 | 8 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Gladys
Expert Chat & Email Customer Support Specialist | Zendesk & Salesforce
Quezon City, Philippines - 5:02 pm local time
My core focus is delivering results that matter to your business:
💛 High-Quality Resolution: Consistently ranked in the Top 5 for Customer Satisfaction and recognized for Best in Chat Quality & Productivity.
💛 Tech & Tool Proficiency: Expert in CRM tools (Zendesk, Salesforce), Outlook/Email Management, and Technical Troubleshooting (Cable & Internet Services).
💛 Conflict & Escalation Mastery: Proven ability in Conflict Resolution & Communication and Escalation/De-escalation, ensuring issues are resolved swiftly and with empathy.
💛 Reliable Admin/VA Support: Providing administrative and virtual assistant support, including Calendar Coordination, Time Management, and Social Media Scheduling (Canva, Buffer, Meta Suite). I also have experience managing project documentation for zero delays.
Steps for completing your project
After purchasing the project, send requirements so Gladys can start the project.
Delivery time starts when Gladys receives requirements from you.
Gladys works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Setup & Requirements Gathering
• Collect your preferred support hours and time zone • Confirm platforms (e.g., Zendesk, Freshdesk, CRM, etc.) • Review tone guidelines, canned responses, and product info • Access login credentials or sandbox environment
Tool Familiarization
• Review internal processes, FAQs, and customer workflows • Test access to support tools and simulate sample tasks • Clarify escalation paths or internal team contacts