You will get Reliable, efficient, and professional support that boosts satisfaction.
Project details
You will get reliable and professional remote customer support that enhances your client satisfaction and business reputation.
Why work with me?
1. Proven track record in international customer support.
2. Skilled in billing assistance, order management, and troubleshooting.
3. Strong communication skills to ensure smooth interactions with customers.
4. Ability to quickly learn and adapt to your company’s tools and policies.
What I offer:
a. Live Chat & Email Support
b. Billing & Order Management Assistance
c. CRM System Management (Zendesk, Freshdesk, Intercom, Tawk.to, Help Scout)
d. Chatbot Handling
e. Professional, timely, and empathetic customer interactions
f. Detailed progress and performance reports
Process:
i. Understand Your Business - Review your products/services, processes, and policies.
ii. Set Up & Access Tools – Connect to your CRM, chat, or ticketing systems.
iii. Deliver Support Services – Handle all incoming inquiries, resolve issues, and manage orders/billing.
iv. Track & Report – Provide regular updates and suggest improvements for better customer satisfaction.
Why work with me?
1. Proven track record in international customer support.
2. Skilled in billing assistance, order management, and troubleshooting.
3. Strong communication skills to ensure smooth interactions with customers.
4. Ability to quickly learn and adapt to your company’s tools and policies.
What I offer:
a. Live Chat & Email Support
b. Billing & Order Management Assistance
c. CRM System Management (Zendesk, Freshdesk, Intercom, Tawk.to, Help Scout)
d. Chatbot Handling
e. Professional, timely, and empathetic customer interactions
f. Detailed progress and performance reports
Process:
i. Understand Your Business - Review your products/services, processes, and policies.
ii. Set Up & Access Tools – Connect to your CRM, chat, or ticketing systems.
iii. Deliver Support Services – Handle all incoming inquiries, resolve issues, and manage orders/billing.
iv. Track & Report – Provide regular updates and suggest improvements for better customer satisfaction.
Industry
EcommercePlatform
ShopifyLanguage
EnglishWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 30 days
- Management Duration (Days) 30
- Order Management
- Customer Assistance
About Irfan
Customer Support and Ecommerce Assistant
Lahore, Pakistan - 3:18 pm local time
Steps for completing your project
After purchasing the project, send requirements so Irfan can start the project.
Delivery time starts when Irfan receives requirements from you.
Irfan works on your project following the steps below.
Revisions may occur after the delivery date.
Review provided materials and access support tools
I will familiarize myself with your company’s products, services, and processes to ensure accurate and professional customer support.
Set up and configure support channels.
I will log in to your CRM/chat platform and prepare to handle inquiries promptly and efficiently.