You will get Reliable French Virtual Assistant for E-commerce | Customer Service & SAV
Project details
I provide efficient e-commerce management and responsive customer service including after-sales support (SAV), along with precise data entry and admin assistance. With solid experience, I help you ensure smooth operations and maintain excellent customer satisfaction. Reliability and clear communication are my priorities to support your business growth.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Ecommerce, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Software, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
FrenchWhat's included
| Service Tiers |
Starter
$6
|
Standard
$18
|
Advanced
$24
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 3 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
E-commerce & Customer Support Calls
(+ 1 Day)
+$6
1 review
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LL
Li L.
Sep 12, 2025
Assistance Clientèle et Comptabilité
About Andriantinarivo
French Virtual Assistance | Customer Service | E-commerce & SAV
Antananarivo, Madagascar - 10:42 pm local time
Je m'appelle Olivia, assistante virtuelle francophone avec plus de 6 ans d’expérience dans le service client, principalement dans le secteur e-commerce et en centre d’appel.
J’ai aussi été référente, ce qui m’a permis de former des agents, d'assurer le suivi qualité et de gérer des situations clients variées.
📞 Téléphone, 📩 email, 💬 chat : je suis à l’aise sur tous les canaux. J’échange avec clarté et je garde toujours le client au centre.
J’ai travaillé avec des marques comme Amazon, Veepee et d’autres boutiques en ligne, ce qui m’a appris à gérer aussi bien les urgences que les détails du quotidien.
🧰 Outils utilisés :
Freshdesk, Zendesk, PrestaShop, Commercetools, VICIdial, 3CX, Avaya, Easiware, Microsoft Office, WhatsApp Business, Zoom, Teams…
🎯 Ce que je propose :
Support client en français (voix, mail, chat)
SAV e-commerce : remboursements, litiges, commandes
Traitement de données, saisie
Gestion d’emails et création de tickets
Suivi administratif / tâches back-office
Accompagnement ou formation d’agents
Et aussi : enregistrements vocaux simples (livres audio, contenus pédagogiques, etc.)
🗣️ Le français est ma langue maternelle, donc pas de souci à l’écrit comme à l’oral.
Je suis quelqu’un de fiable, discrète, réactive, et toujours attentive à bien faire les choses.
Si vous cherchez une personne sérieuse et agréable pour vous aider, je suis là. À très vite 🤝
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👋 Hi and welcome to my profile!
I’m Olivia, a French virtual assistant with over 6 years of experience in customer service, especially in e-commerce and call centers.
I’ve also worked as a team lead, training agents, managing quality, and handling all kinds of client situations.
📞 Phone, ✉️ Email, 💬 Chat – I’m comfortable with all channels and always keep communication clear and customer-focused.
I’ve worked with brands like Amazon, Veepee, and various e-commerce platforms – handling both urgent issues and daily customer care.
🧰 Tools I use:
Freshdesk, Zendesk, PrestaShop, Commercetools, VICIdial, 3CX, Avaya, Easiware, Microsoft Office, WhatsApp Business, Zoom, Teams…
🎯 Here’s what I can help with:
French customer support (voice, email, chat)
E-commerce after-sales: refunds, orders, claims
Data entry & processing
Email and ticket management
Back-office tasks
Agent coaching/training
And also: simple voice recordings (audiobooks, learning content, etc.)
🗣️ I’m a native French speaker, so communication is always smooth and professional.
I’m reliable, organized, and easy to work with – and I take your satisfaction seriously.
Let’s talk if you need a solid helping hand 🤝
Steps for completing your project
After purchasing the project, send requirements so Andriantinarivo can start the project.
Delivery time starts when Andriantinarivo receives requirements from you.
Andriantinarivo works on your project following the steps below.
Revisions may occur after the delivery date.
Needs Analysis
We discuss your requirements, deadlines, and expected outcomes to ensure the work perfectly aligns with your expectations.
Data Collection and Preparation
I gather all necessary data, documents, and tools provided by you to establish a solid foundation for the work.