You will get German Chat Support, Email Support and Customer Service in German Language
Project details
I am here to provide top-notch German Customer Support that ensures your customers receive fast, accurate, and friendly service.
With over 3 years of experience handling customer inquiries in German, I specialize in providing exceptional support through various channels including chat, email, and live interactions. I have worked with major brands like Amazon, Opodo, and eDreams, delivering results in e-commerce and customer service.
Here’s how I can help your business:
• Email Support: Timely responses to customer queries with clear and concise communication.
• Live Chat: Instant, real-time support to resolve customer concerns quickly and effectively.
• Chat Support: Manage live chats and provide real-time solutions to your customers.
• Customer Support: Full-service customer support to handle inquiries, complaints, and feedback in German.
I use tools like Freshdesk, Intercom, and Five9 to ensure efficient communication and resolution of customer issues. I understand the importance of clear and friendly communication and am dedicated to making your customers feel heard and valued.
Let's discuss how I can help you improve your customer support.
With over 3 years of experience handling customer inquiries in German, I specialize in providing exceptional support through various channels including chat, email, and live interactions. I have worked with major brands like Amazon, Opodo, and eDreams, delivering results in e-commerce and customer service.
Here’s how I can help your business:
• Email Support: Timely responses to customer queries with clear and concise communication.
• Live Chat: Instant, real-time support to resolve customer concerns quickly and effectively.
• Chat Support: Manage live chats and provide real-time solutions to your customers.
• Customer Support: Full-service customer support to handle inquiries, complaints, and feedback in German.
I use tools like Freshdesk, Intercom, and Five9 to ensure efficient communication and resolution of customer issues. I understand the importance of clear and friendly communication and am dedicated to making your customers feel heard and valued.
Let's discuss how I can help you improve your customer support.
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 7 days |
Number of Revisions | 1 | 2 | Unlimited |
7 reviews
(7)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
DW
Damian W.
Jun 26, 2026
E-commerce Customer Service Manager — D2C Skincare & Supplements (German Market)
MC
Marco C.
Jan 19, 2026
Customer Support Specialist – Online Travel Agency (Flights)
JA
James A.
Aug 19, 2025
Receptionist at The Law Offices of James L. Arrasmith
Good afternoon,
We want to sincerely thank you for the time and effort you have dedicated to the Law Offices of James L. Arrasmith. Your contributions have been greatly appreciated.
Unfortunately, due to current budget constraints, we must bring your employment with the firm to an end. We truly appreciate the contributions you have made, but at this time we need to move in a different direction.
We wish you the very best in your future endeavors, and we will keep you in mind should our team expand in the future.
Best Regards,
Management
The Law Offices of James L. Arrasmith
We want to sincerely thank you for the time and effort you have dedicated to the Law Offices of James L. Arrasmith. Your contributions have been greatly appreciated.
Unfortunately, due to current budget constraints, we must bring your employment with the firm to an end. We truly appreciate the contributions you have made, but at this time we need to move in a different direction.
We wish you the very best in your future endeavors, and we will keep you in mind should our team expand in the future.
Best Regards,
Management
The Law Offices of James L. Arrasmith
DT
Destination T.
Aug 4, 2025
Virtual Travel Agency Assistant
GR
George R.
Feb 6, 2025
Bilingual Customer Support Specialist
Thanks
About Nourhan
Bilingual German-English Customer Support Specialist | eCommerce
82%
Job Success
Alexandria, Egypt - 12:38 am local time
I'm Nourhan, a bilingual German (C1) and English customer support specialist with 4+ years of experience supporting eCommerce brands, travel platforms, and subscription services — including Amazon, Zumba, Opodo, and eDreams. I've handled 80+ daily interactions via chat, email, and phone while consistently maintaining high customer satisfaction.
What I bring to your business:
— Fluent German (C1) & English — I handle your DACH customers professionally and naturally
— High-volume support — 80+ tickets/day without dropping quality
— eCommerce expertise — orders, refunds, disputes, Shopify, PayPal issues
— Tools — Gorgias, Freshdesk, Intercom, Five9, Slack, Shopify, Amadeus
— Fast, empathetic, solution-first communication — every time
Industries I've worked in:
E-commerce | Travel & Hospitality | Subscription Services | Logistics
Bonus: Hands-on experience as a junior Meta & TikTok media buyer — I understand how ads drive traffic and what customers expect when they arrive. This gives me an edge in ad comment moderation and turning frustrated customers into loyal ones.
If you're looking for someone reliable, fluent in German, and who genuinely cares about your customers — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Nourhan can start the project.
Delivery time starts when Nourhan receives requirements from you.
Nourhan works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding
Receive project details and access credentials for chat platforms.
Setup and Familiarization
Set up accounts, review guidelines, FAQs, and communication protocols.