You will get reliable multichannel customer support to boost satisfaction
Rising Talent
Rising Talent
Project details
With 8+ years of experience supporting international clients (USA, UK), I help businesses elevate customer satisfaction through fast, friendly, and accurate support via live chat, emails, SMS, and voice calls.
✅ Services Offered
Email & Ticket Resolution
Live Chat & 24/7 Support Coverage
Inbound & Outbound Calling
SMS/Text Message Support
Appointment Setting & Follow-Ups
Customer Retention & Engagement
Social Media Messaging (Facebook, IG, WhatsApp)
🏷️ Industry Experience
E-commerce: Shopify, Amazon, eBay, Etsy etc.
SaaS Products & IT Services
Logistics & Courier Support
🧰 Tools I’ve Worked With
Zendesk, Meta Business Suite, Slack, Respond.io and many more.
💼 Why Choose Me?
✅ Premium Customer Experience – Polished communication, problem-solving, and professionalism
✅ Scalable Support – From dedicated agent support to team-based expansion as needed
✅ Multichannel Expertise – Calls, emails, live chats, texts, and ticketing systems
✅ Fast Learner & Tech-Savvy – Quick to adapt to new platforms and internal tools
✅ Time-Zone Flexibility – Covering EST, PST, GMT, and more based on your needs
Contact me today to build a support system your customers will love!
✅ Services Offered
Email & Ticket Resolution
Live Chat & 24/7 Support Coverage
Inbound & Outbound Calling
SMS/Text Message Support
Appointment Setting & Follow-Ups
Customer Retention & Engagement
Social Media Messaging (Facebook, IG, WhatsApp)
🏷️ Industry Experience
E-commerce: Shopify, Amazon, eBay, Etsy etc.
SaaS Products & IT Services
Logistics & Courier Support
🧰 Tools I’ve Worked With
Zendesk, Meta Business Suite, Slack, Respond.io and many more.
💼 Why Choose Me?
✅ Premium Customer Experience – Polished communication, problem-solving, and professionalism
✅ Scalable Support – From dedicated agent support to team-based expansion as needed
✅ Multichannel Expertise – Calls, emails, live chats, texts, and ticketing systems
✅ Fast Learner & Tech-Savvy – Quick to adapt to new platforms and internal tools
✅ Time-Zone Flexibility – Covering EST, PST, GMT, and more based on your needs
Contact me today to build a support system your customers will love!
What's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
About Ibad
Customer Services|Quality Assurance| HR, Training & Virtual Assistance
Rawalpindi, Pakistan - 5:23 am local time
🔧 Core Services & Skills
🔹 Quality Assurance (QA) & Customer Experience:
Conduct in-depth audits of customer interactions (calls, chats, emails)
Monitor KPIs such as CSAT, AHT, FCR, and compliance
Design QA scorecards and feedback loops to enhance performance
🔹 Sales & Lead Generation Strategy:
Boost conversion rates through targeted outreach via text, chat, email, and calls
Experience working on platforms like Zillow, Avail.co, and CRM tools
Track sales metrics, build pipelines, and nurture client relationships
🔹 HR & Talent Acquisition:
End-to-end recruitment: job posting, screening, interviewing, onboarding
Build SOPs and hiring funnels that ensure scalability and team alignment
Conduct employee evaluations and performance tracking
🔹 Training & SOP Development:
Design and deliver training modules for new hires and existing teams
Focus areas: soft skills, sales training, CRM usage, customer service excellence
Conduct knowledge assessments and performance coaching
🔹 Virtual & Administrative Support:
Calendar and inbox management, CRM data entry, document handling
Tools: Salesforce, Zoho CRM, HubSpot, Google Workspace, Excel, Slack, Trello
Project tracking, report generation, team coordination
💡 Why Hire Me?
✅ 100% Client Satisfaction – Proven record of exceeding expectations
✅ Versatile & Results-Driven – Strong across QA, customer service, admin, and sales
✅ Remote-Ready – Reliable with excellent communication and time management
✅ Tech-Savvy & Analytical – Skilled in Google Sheets, Excel, and CRM/reporting tools
✅ Process-Oriented – Experienced in building SOPs and improving workflows
🏆 Notable Achievements
⭐ Boosted customer satisfaction scores by implementing a feedback-driven QA system
⭐ Increased team productivity by 25% by optimizing workflows and leveraging automation
⭐ Successfully hired and trained high-performing sales and support teams
⭐ Delivered onboarding and training programs that reduced ramp-up time by 40%
🤝 Let’s Work Together
If you’re looking for a reliable, proactive, and performance-driven professional to elevate your customer support, sales operations, or admin systems, I’d love to connect. Let’s discuss how I can help your business run smoother and smarter.
Steps for completing your project
After purchasing the project, send requirements so Ibad can start the project.
Delivery time starts when Ibad receives requirements from you.
Ibad works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
Receive access to communication tools, CRM/helpdesk, and support guidelines.
Process & Product Review
Understand your products/services, FAQs, and support flow.