You will get reliable technical support ensuring smooth and efficient issue resolution
Rising Talent
Project details
I'am focused on delivering efficient, user-friendly solutions tailored to real customer needs, combining clear communication, fast response times, and reliable support to ensure a smooth experience from start to finish.
Industry
Telecommunications, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$80
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 4 | 8 | 15 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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About Fiza
Technical Support Specialist | Helpdesk, Account & Troubleshooting
100%
Job Success
Sialkot, Pakistan - 11:54 am local time
What I do day to day:
1. Manage a daily ticket queue of 10–20+ across calls, chat, and email — staying on top of volume without letting response times slip
2. Troubleshoot technical and connectivity issues for end users, working through problems methodically until they're resolved
3. Resolve account access, login, and permissions issues
4. Onboard new clients — walking them through account setup, system configuration, and first-time usage so they go live without friction
5. Maintain clear, organised records of tickets and client status (Google Sheets) so nothing falls through the cracks
6. Communicate clearly and patiently with non-technical users, especially when there's urgency or frustration involved
Before moving into support, I spent two years working in email marketing (Klaviyo, Clevertap, Flodesk), which is actually where a lot of my support instincts come from — clear writing, attention to detail, and staying calm and structured when a client is stressed. That background means I don't just follow a script; I explain things in a way people actually understand.
I'm comfortable across phone, live chat, and email support, and I pick up new tools and internal systems fast. If you need someone reliable who can own a queue, document issues properly, and make customers feel taken care of — that's what I bring.
🏅 WHY CLIENTS WORK WITH ME:
✔️ 100% Job Success Score on Upwork
✔️ 5.0 rating across completed contracts
✔️ Manage 10–20+ daily support tickets across calls, chat, and email
✔️ Background in both customer-facing communication and technical troubleshooting
✔️ Fast learner on new tools and internal systems — minimal ramp-up time
Steps for completing your project
After purchasing the project, send requirements so Fiza can start the project.
Delivery time starts when Fiza receives requirements from you.
Fiza works on your project following the steps below.
Revisions may occur after the delivery date.
4
Client shares requirements after purchase, you complete the work step-by-step with progress updates, and the client reviews, requests revisions if needed, and approves the final delivery for payment.