You will get Remote Customer Support & Short-Term Rental Management You Can Trust
Project details
With over 2 years of experience managing short-term rental properties remotely and over 3+ years in customer support, I offer reliable, overnight support tailored for hosts and property managers needing consistent guest communication, calendar oversight, and vendor coordination. What sets this project apart is my hands-on experience working with international clients, particularly in high-demand markets, and my ability to seamlessly integrate hospitality, problem-solving, and critical thinking. You're not just hiring support, you're gaining a trusted partner.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$850
|
Standard
$1,100
|
Advanced
$2,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
Optional add-ons
You can add these on the next page.
Weekend Guest Support
+$200Frequently asked questions
About Tshepang
Senior Customer Support | Short-Term Rental Property Manager
Cape Town, South Africa - 8:36 am local time
I specialize in remote customer support, property portfolio management, and streamlining rental operations for global clients. My current role as a Senior Portfolio Associate includes managing listings, coordinating with cleaning/maintenance teams, and ensuring 5-star guest experiences across multiple platforms.
My background at Amazon taught me how to thrive in high-pressure, fast-paced environments while maintaining empathy and precision in every interaction.
✅ Airbnb/Vrbo Operations
✅ Guest/Customer Communication & Issue Resolution
✅ Remote Property Oversight
✅ Booking Sync / Pricing Tools / PMS Platforms
✅ CRM, Email & Live Chat Support
Let’s connect if you’re looking for someone reliable, proactive, and detail-driven to help manage your guests, properties, or support queue with care.
Steps for completing your project
After purchasing the project, send requirements so Tshepang can start the project.
Delivery time starts when Tshepang receives requirements from you.
Tshepang works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
I’ll collect key details about your listings, platforms, and contacts to get started smoothly. Setup includes platform access and communication preferences.
Daily Operations Begin
I’ll handle guest messages, coordinate vendors, update calendars, and monitor listings based on your selected tier and time zone coverage.