You will get Remote SaaS Customer Success, Support & On-boarding Manager
Project details
I bring proven experience managing global SaaS support and onboarding teams, ensuring seamless customer operations, improved response times, and better client retention. With a background in leading distributed teams, optimizing workflows, and implementing scalable processes, I step in as your part-time or interim manager, bridging the gap between your team and customers with clarity, structure, and results.
While I’m new to Upwork, I’m not new to this work. I’m open to discussing discounted rates or, depending on the project scope/scale and fit, even working for free in exchange for a testimonial.
Let’s connect and see what your team needs.
While I’m new to Upwork, I’m not new to this work. I’m open to discussing discounted rates or, depending on the project scope/scale and fit, even working for free in exchange for a testimonial.
Let’s connect and see what your team needs.
Purpose
BusinessIndustry
Business Services & Consulting, Fashion & Apparel, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$750
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 14 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 5 | 10 | 20 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Detailed Process Documentation
+$100
Customer FAQ & Knowledge Base Setup
+$150
CRM/Ticketing Tool Setup (+$200)
+$200Frequently asked questions
About Donavan
Online Business Manager|Project Management|IT Deployment & Operations
Vilnius, Lithuania - 5:43 am local time
From managing AI radiology roll outs in hospitals to leading CRM implementations and structuring remote teams, I bring hands-on experience and a process-first mindset. I work at the intersection of business and tech, ensuring your tools, people, and processes are working together.
If your operations feel disjointed, your projects keep stalling, or your team lacks direction, I can help bring structure, focus, and accountability.
While I’m new to Upwork, I’m certainly not new to the services I offer. I’ve spent over a decade building, optimizing, and managing systems that help businesses run more smoothly and scale with confidence. To build my profile here, I’m happy to offer discounted rates or even take on smaller projects for free, especially if they offer a chance to receive testimonials and build relationships with great clients.
What I Can Help With:
Project Management & Delivery
- End-to-end project management (planning → execution → delivery)
- Setting up and managing PM tools
- Risk and timeline management
- Cross-functional team coordination and reporting
Operations & Process Optimization
- Creating SOPs and documentation
- Streamlining internal workflows
- Delegation systems for teams and contractors
- Project oversight and stakeholder reporting
Systems & Tech Implementation
- CRM setup and optimization (Zoho, Salesforce, Notion)
- SaaS, IT, and retail system deployments
- Integration and automation of tools
- Troubleshooting and post-deployment support
Team Management & HR
- Hiring, onboarding, and managing remote/in-house teams
- Performance tracking and KPI alignment
- HR coordination: payroll, contracts, documentation
- Communication and collaboration setup
Financial & Metrics Oversight
- Assist with budget planning and revenue tracking
- KPI dashboards and reporting frameworks
- Cost monitoring and efficiency analysis
Tools previously used & Certifications:
- Zoho, Salesforce, Notion, GitLab, Atlassian: Jira/Confluence and more
- Project Management | AWS Cloud Practitioner | Cisco Meraki | ISO/IEC 20000-1
- Platforms: Mac, Windows, Linux | Tools: Canopy IoT, Zendesk and more
Industries I’ve Worked In:
- AI Radiology & Medical Technology
- SaaS & Cloud Software
- Retail & eCommerce
- Fintech
- Recruitment & HR Tech
Why Clients Work With Me:
- Proven project management across industries and teams
- Tech-savvy, process-focused, and highly adaptable
- Clear communicator who brings order to complex projects
- Flexible availability as a part-time OBM or project-based consultant
Let’s Connect:
Need help getting a project over the line?
Want to scale your business with better systems and team structure?
Let’s talk.
Based in Lithuania | Available Worldwide remotely
LT: +370 676 02 988
UK: +44 75 6514 0566 also for WhatsApp
donavanbethanie@opssage.com | dcbdon82@gmail.com
Steps for completing your project
After purchasing the project, send requirements so Donavan can start the project.
Delivery time starts when Donavan receives requirements from you.
Donavan works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Discovery
Review your product, workflows, tools, and goals.
Quick Audit
Assess support/on-boarding processes and identify gaps.