You will get Reputation Rescue: Google & Trustpilot Review Response + Strategy
Project details
I help brands respond to Google and Trustpilot reviews with calm, human, brand-safe language. I’m thoughtful about what gets said publicly because reviews aren’t just for the reviewer. They’re for every future customer reading quietly.
My approach is simple and intentional. I evaluate the context of each review, consider sentiment and visibility, and choose the right response path, whether that’s public reassurance or guiding toward private resolution. From there, I craft replies that are clear, empathetic, and professional without sounding scripted, defensive, or over-apologetic. I prioritize de-escalation and credibility, and I’m careful with wording so your brand stays protected while still showing genuine care.
If you’re looking for responses that feel intentional, human, and aligned with your brand and that quietly protect long-term trust, I’d love to support you.
My approach is simple and intentional. I evaluate the context of each review, consider sentiment and visibility, and choose the right response path, whether that’s public reassurance or guiding toward private resolution. From there, I craft replies that are clear, empathetic, and professional without sounding scripted, defensive, or over-apologetic. I prioritize de-escalation and credibility, and I’m careful with wording so your brand stays protected while still showing genuine care.
If you’re looking for responses that feel intentional, human, and aligned with your brand and that quietly protect long-term trust, I’d love to support you.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$120
|
Standard
$180
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $100
Additional Revision
+$25
Additional Review Responses
(+ 1 Day)
+$40About Kelley
Customer Experience Specialist | Disputes & Social Engagement
Boise, United States - 2:42 am local time
In addition to working directly with customers, I manage and complete the dispute process on behalf of the company, making sure issues are handled properly, details are documented, and nothing falls through the cracks. I’m comfortable owning this process while balancing customer experience, compliance, and brand protection.
Beyond direct customer support, I manage and lead my company’s official Facebook community, where I not only moderate discussions but also actively create engagement. This includes posting prompts, guiding conversations, responding thoughtfully to member questions, and fostering a supportive, informed environment that reflects the brand’s values. I regularly handle sensitive topics in a public-facing space and keep conversations productive and on track.
I work comfortably with customers before, during, and after the dispute process, helping resolve concerns while preserving trust and protecting the business. Whether I’m responding via inboxes or engaging publicly on social platforms, I communicate clearly, calmly, and with intention.
I’m highly organized, self-motivated, and used to taking ownership without constant oversight. I don’t just react to issues - I look for patterns, improve workflows, and help prevent repeat problems. Clients value me for my reliability, discretion, and ability to step into fast-moving environments with confidence.
If you’re looking for someone who can manage customer support, own the dispute process, de-escalate difficult situations, and lead meaningful engagement within your online community while protecting your brand, I’d love to help.
Steps for completing your project
After purchasing the project, send requirements so Kelley can start the project.
Delivery time starts when Kelley receives requirements from you.
Kelley works on your project following the steps below.
Revisions may occur after the delivery date.
Review & Context Evaluation
I’ll review your Google and/or Trustpilot links along with any tone preferences to understand context, sentiment, and potential reputational impact.
Response Approach Selection
I’ll determine whether a public response or private resolution is most appropriate to protect your brand and customer experience.