You will get responded PayPal disputes, claims, chargebacks and pre-chargebacks
Top Rated
Top Rated
Project details
You will get responded PayPal disputes, claims, chargebacks and pre-chargebacks. With 10 years of experience working as a chargeback specialist, I can do the project with high winning rates.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Financial Services, Hardware & Electronics, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$70
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 7 days |
Number of Hours of Work | 1 | 7 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Email Support
+$5
6 reviews
(5)
(1)
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This project doesn't have any reviews.
AZ
Andrej Z.
Jun 9, 2025
Part-Time Customer Support Agent for SaaS Product
FS
Florian S.
Feb 11, 2025
Paypal Dispute Support
JN
Janene N.
Nov 26, 2024
Claims Department Specialist
Regine is a very eager and wonderful worker. We look forward to working with her in the future if the demand is there for our company. She has stayed on top of everything and has worked proficiently as possible. We appreciate the hard work and look forward to someday meeting her again in the future.
IV
Ignas V.
Oct 1, 2024
Payments Customer Service Representative
Regilyn has been an incredible asset to our team, especially in managing and resolving disputes with professionalism and efficiency. Her communication skills and attention to detail have been top-notch throughout the entire project. She consistently went above and beyond to ensure tasks were completed accurately and on time. I truly appreciate her dedication and positive attitude. I highly recommend her for any future opportunities!
JK
John K.
Sep 19, 2023
Chargebacks & disputes representative
Working with Regilyn has been an absolute pleasure. Her exceptional skills and commitment to quality work are truly commendable. Her communication and cooperation have been outstanding, making the collaboration smooth and productive. Regilyn's dedication and expertise have undoubtedly contributed to the success of our team. Keep up the fantastic work!
About Regilyn
Chargeback Specialist, Email, Customer Support, Ethoca, Verifi, VA
100%
Job Success
Cebu City, Philippines - 10:11 pm local time
With over 10 years in business process and outsourcing, I've excelled in roles such as inbound customer service, live chat, email support, and e-commerce admin assistance. I also offer expertise as a pre-underwriter and sales support specialist in customized payment processing. If you need reliable support to streamline your operations, let's collaborate!
**Managing Orders/Validating Shipping address
Creating new orders in the crm
Correcting their shipping address
Process reshipments
Experience using Shipstation, Shiphero, (managing orders, merging orders, creating shipping labels, checking on holds or invalid addresses and correcting them)
Experience using Canadapost, Melissa data and USPS lookup to validate the shipping addresses
** Ecommerce Customer support agent/Reamaze/Zendesk Email Support /Chat Agent
Responsible for handling questions, comments and complaints regarding a particular product.
Provide solutions.
Provide positive product information, discounts to keep the product.
Issuing return merchandise authorization
Managing the orders
Processing refunds for cancelled, not yet fulfilled order or returned products, and cancelling the order or subscription.
Knowledgeable using crms such as sticky.io, konnective, Shopify, woocommerce, Shipstation, response Crm, Velox, Chargeflow and Sublytics.
Knowledgeable using the ticketing software Zendesk and Reamaze
Filing lost and stolen claims to logistics and shipping like in FedEx, USPS and UPS.
**Amazon Seller Sentral Customer support
Responds to customer inquiries
Check the status of their orders
Managing the orders
Process refunds
Process returns
**Social Media Moderator
Check messages, comments, likes, and shares
Respond to messages and comments
Delete or hide offensive or inappropriate comments
Send invites to people who likes or share the comments to like the page
**Admin Assistant/Executive Assistant
Working closely with the CEO and director of the company.
Working on different projects with provided training and instructions
**Admin Team Leader
Delegating the tasks to the team members
Making sure the team hits their quota
Auditing, and quality checking the team's work
Coaching
Productivity reporting.
Communicate with the other department
**Chargeback Manager/Dispute Manager/Representments Specialist
Helping merchants prevent and resolve fraud and chargebacks using Verifi and Ethoca services Chargeback representments by gathering compelling evidence to win the cases.
Resolving PayPal, Shopify and Stripe dispute as well as credit card disputes through merchant’s processor like Paysafe, Paymentshub, Fresno, Humboldt, Signature Payments, Braintree, Arc, Signa, Merlinks
**PayPal and Klarna Cases
Resolve claims and chargebacks
Provide evidence to win claims and chargebacks
Process refunds according the policy
**Chargeback and Fraud Prevention Onboarding Specialist
Chargeback and Fraud Prevention
Onboarding merchant account
Managing merchants' chargebacks and fraud alerts
Providing merchant's support
Organizing merchants’ account
Reporting
Invoicing and Billing the merchant by PayPal, QuickBooks or by ACH
Communicating with the services provider
**Pre-underwriter/Onboarding Specialist/Sales Assistant
Pre-underwriter for high-risk and low-risk merchant accounts
Making sure leads are entered correctly in the system
Communicate with the clients to get the necessary documents
Submitting the documents
Updating the clients for the results of the application
Onboarding merchant account
Managing and organizing merchants' account
Providing merchants’ support
Experience onboarding new merchant account in NMI using the VAR sheets for the approved merchant account in Paysafe, Fresno, Paymentshub, Signature Payments, EC Suites, and more.
***Billing
Creating and sending invoices to clients using QuickBooks, PayPal and ACH payments using the NMI payment gateway.
For other verification, you can check my LinkedIn profile, Regilyn Sagayno.
Why work as a freelancer?
Working from home has become incredibly convenient, especially since the onset of COVID. Not only does it save on expenses, but it also offers practicality and significant savings.
Why should you consider me?
I'm dedicated to ongoing learning and development, embracing training opportunities and considering myself a fast learner. I utilize online resources like YouTube and Google to enhance my skills. My commitment to responsibility drives me to approach tasks with unwavering dedication, ensuring high-quality results.
Thank you for reviewing my profile. If you believe we're a great fit, feel free to reach out to me with a message.
Thanks,
Regilyn
Steps for completing your project
After purchasing the project, send requirements so Regilyn can start the project.
Delivery time starts when Regilyn receives requirements from you.
Regilyn works on your project following the steps below.
Revisions may occur after the delivery date.
Responses and Reports