You will get Salesforce service cloud expert: Enhancing Customer Support and Experience
Top Rated
Project details
Salesforce Service Cloud Consultant with 8 years experience, specialize in creating customer service solutions for companies to streamline their support processes, enhance customer experiences, and optimize case management.
Technical Work:
Implemented a complete Salesforce Service Cloud solution for a mid-sized company looking to overhaul its customer service operations.
• Omni-Channel Setup
• Custom LWCs
• CTI Integration
• API Integration using MuleSoft
• Knowledge Base Implementation
• Reports and Dashboards
Let's connect over the call for the further discussion, I would like to showcase my work via screen sharing. Just drop me the message below to set up the meeting.
Warm Regards,
Kusum
Technical Work:
Implemented a complete Salesforce Service Cloud solution for a mid-sized company looking to overhaul its customer service operations.
• Omni-Channel Setup
• Custom LWCs
• CTI Integration
• API Integration using MuleSoft
• Knowledge Base Implementation
• Reports and Dashboards
Let's connect over the call for the further discussion, I would like to showcase my work via screen sharing. Just drop me the message below to set up the meeting.
Warm Regards,
Kusum
What's included
| Service Tiers |
Starter
$20
|
Standard
$25
|
Advanced
$35
|
|---|---|---|---|
| Delivery Time | 7 days | 20 days | 45 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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About Kusum
Salesforce & Zoho Specialist | CRM Setup, Automation, Integrations
100%
Job Success
Noida, India - 5:02 pm local time
Over the last 10+ years, I've helped companies streamline sales processes, automate repetitive tasks, integrate disconnected systems, and turn Salesforce and Zoho into tools that drive revenue instead of creating more work.
Whether you're struggling with messy data, broken automations, poor user adoption, reporting issues, or complex integrations, I help identify what's slowing your business down and build solutions that are practical, scalable, and easy for your team to use.
My expertise includes:
✔ Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ & Field Service
✔ Apex Development, Lightning Components, Flow Automation & Custom Solutions
✔ Zoho CRM, Zoho One, Zoho Creator, Deluge Scripting & Business Process Automation
✔ API Integrations, Zapier, Make, Stripe, QuickBooks, Shopify, HubSpot and other third-party platforms
✔ CRM Audits, Data Migration, System Optimization & Reporting
Some results I've delivered:
• Reduced manual sales operations through end-to-end automation
• Built CRM systems from the ground up for growing businesses
• Integrated multiple platforms into a single streamlined workflow
• Improved reporting visibility with executive-level dashboards and analytics
I don't believe in overengineering solutions or implementing technology for the sake of technology.
My approach is simple:
▪️Understand the business first.
▪️Build the right solution.
▪️Make it easy for users.
▪️Deliver measurable results.
If you're considering Salesforce or Zoho work, feel free to reach out. Even if you're unsure about the best approach, I'm happy to review your requirements and point you in the right direction.
Steps for completing your project
After purchasing the project, send requirements so Kusum can start the project.
Delivery time starts when Kusum receives requirements from you.
Kusum works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering