You will get Seamless Support: Comprehensive Customer Care
Rising Talent
Project details
To provide comprehensive support services to enhance customer experience, streamline communication, and manage essential administrative tasks efficiently. I aim to offer seamless assistance across multiple channels, ensuring customers receive timely and effective responses while optimizing business operations.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$15
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 15 days |
Number of Hours of Work | 6 | 30 | 90 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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AJ
Akshay J.
Mar 24, 2026
Virtual Assistant
About Soumi
Admin Support | Back Office Operations | Advanced Excel & Power BI
Howrah, India - 4:36 pm local time
I help business owners, executives, and growing teams stay organized, efficient, and on track by handling the day-to-day administrative and operational responsibilities that keep a business running smoothly.
With a Master’s degree in HRM and a strong background in administration, operations, customer support, and coordination, I bring professionalism, accuracy, and strong communication to every project.
What I Can Help You With:
✔ Administrative & Back Office Support
Data management, documentation, coordination, process handling, reporting, and operational support.
✔ Virtual Executive Assistance
Calendar management, appointment scheduling, meeting coordination, inbox handling, reminders, follow-ups, and executive support.
✔ Advanced Excel & Data Reporting
Skilled in Advanced Microsoft Excel including:
VLOOKUP / HLOOKUP
Pivot Tables
Conditional Formatting
Data Cleaning & Analysis
MIS Reporting
Dashboards & Reporting
✔ Power BI Reporting & Visualization
Creating organized dashboards, visual reports, data insights, and business performance tracking.
✔ Email & Communication Management
Professional email handling, customer communication, follow-ups, CRM updates, and inbox organization.
✔ Scheduling & Coordination
Managing calendars, appointments, meetings, travel schedules, and workflow coordination using Google Calendar, Calendly, Trello, and Notion.
✔ Documentation & Meeting Support
Preparing reports, meeting notes, summaries, presentations, and maintaining organized records.
✔ Customer Support & Client Coordination
Handling client communication through email and chat with professionalism and prompt response management.
✔ Presentation & Document Preparation
Creating professional presentations, reports, spreadsheets, and branded documents using Canva, Gamma, MS Office, and Google Workspace.
Tools & Platforms:
Microsoft Excel | Power BI | Google Workspace | Trello | Notion | Canva | Calendly | Otter.ai | Zendesk | Gmail | MS Office
I am detail-oriented, organized, reliable, and committed to delivering high-quality administrative support that helps businesses operate more efficiently.
Whether you need ongoing executive assistance, operational support, reporting help, or someone to manage your daily administrative tasks professionally — I’m here to help.
Let’s connect and discuss how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Soumi can start the project.
Delivery time starts when Soumi receives requirements from you.
Soumi works on your project following the steps below.
Revisions may occur after the delivery date.
Revisions may occur after the delivery date.
Gather Requirements will gather project details from you and will ask questions if any. Deliver the First Sample Before fully starting the project I will send you a small sample Deliver Final Work I will deliver the final work within the deadline