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You will get 💼 Service 3: Support or Onboarding Audit + Loom Feedback

Eric O.Status: Offline
Eric O. Eric O.
5.0
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Eric, priced and ready to go.
Eric O.Status: Offline
Eric O. Eric O.
5.0
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Eric, priced and ready to go.

Project details

I’ll review your support or onboarding process and give you a clear, actionable Loom video showing what’s working—and what’s not. Perfect for teams that want less friction and happier customers.
Project Type
Project Management, Customer Support

What's included $150

These options are included with the project scope.

$150
  • Delivery Time 3 days
  • Number of Revisions 1

Frequently asked questions

5.0
2 reviews
100% Complete
(2)
1% Complete
(0)
1% Complete
(0)
1% Complete
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1% Complete
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VB

Vadim B.
5.00
Apr 19, 2021
Market Research WBAPPU-O Eric is an excellent freelancer! He perfectly and accurately follows all instructions and completes the project on time. I would work with him again with great pleasure.

VB

Vadim B.
5.00
Apr 10, 2021
Image survey task Excellent work. Swiftly efficiently and without mistakes.
Eric O.Status: Offline

About Eric

Eric O.Status: Offline
Technical Support & Onboarding for SaaS | Process + Implementation
5.0  (2 reviews)
Wichita Falls, United States - 1:32 pm local time
Hey, I’m Eric — a calm, tech-fluent SaaS support partner with 3+ years of Tier 2/3 experience helping teams reduce chaos, resolve issues fast, and improve onboarding.

I’ve guided users through complex setups, handled escalations, created training systems, and supported both customers and internal teams. I don’t just put out fires — I help build systems that prevent them.

✅ What I Can Help You With:

Customer Onboarding & Implementation
CRM setup, user roles, email domain config (SPF, DKIM, CNAME)

User walkthroughs, Zoom sessions, setup support

Light integration help (Zapier, DNS, APIs)

Technical Support & Troubleshooting
Tier 2/3 help desk coverage

Root cause analysis, bug tracking, and QA support

IP conflicts, integrations, DNS, connectivity issues

SOPs, Help Docs & Internal Systems
SOPs, team wikis, onboarding guides

Help center content & customer-facing documentation

Tools like Confluence, Notion, Absorb LMS, Google Docs, Loom

🛠️ Tools I’m Comfortable In:

CRM: Salesforce, HubSpot, Pipedrive
Support: Zendesk, Intercom, Freshdesk
QA/Docs: Jira, TestRail, Confluence, Google Docs
Integrations: Zapier, DNS configs, APIs
LMS/Docs: Absorb, Notion, Loom

🤝 Who I Work Best With:

Founders & early teams building better onboarding experiences

SaaS companies needing solid Tier 2/3 support (without hiring FTEs)

Teams ready to reduce ticket volume, improve docs, and retain more users

Let’s make your product easier to adopt, easier to support, and easier to scale.
→ I’m ready when you are.

Steps for completing your project

After purchasing the project, send requirements so Eric can start the project.

Delivery time starts when Eric receives requirements from you.

Eric works on your project following the steps below.

Revisions may occur after the delivery date.

Review Materials

You send over your process flow, checklist, or help docs.

Audit & Feedback

I review everything and record a Loom video with suggested improvements.

Review the work, release payment, and leave feedback to Eric.