You will get Service Desk Review | ITSM Health Check | ITIL Process Improvement
Project details
If your service desk feels slow, manual or difficult to manage, I can help.
This service provides a structured review of your current ITSM setup, identifying inefficiencies, gaps and opportunities to improve performance.
With experience designing and optimising service desks in high-demand environments, I focus on practical improvements that reduce workload, improve SLA performance and create clearer processes.
You’ll receive a clear, actionable report with recommendations you can implement immediately.
This service provides a structured review of your current ITSM setup, identifying inefficiencies, gaps and opportunities to improve performance.
With experience designing and optimising service desks in high-demand environments, I focus on practical improvements that reduce workload, improve SLA performance and create clearer processes.
You’ll receive a clear, actionable report with recommendations you can implement immediately.
What's included
| Service Tiers |
Starter
$99
|
Standard
$198.51
|
Advanced
$297.77
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 1 | 1 |
About JL
ITSM Specialist | Service Desk Setup | ITIL Process Improvement
Lincoln, United Kingdom - 5:22 am local time
With 10+ years’ experience in IT service management within high-demand environments, I specialise in configuring and improving ITSM platforms (including BMC Remedy) and building ITIL-aligned processes that reduce workload, improve visibility and increase service performance.
What I can help with:
• Service desk setup (from scratch or redesign)
• Incident, Change & Request process implementation
• Workflow automation (filters, escalations, approvals)
• Reporting dashboards (SLA, ticket trends, performance)
• Service request automation & portal design
• Documentation & operational governance
I don’t just advise — I build working solutions that teams can use immediately.
If your service desk feels slow, manual or unclear, I can help you fix it.
Steps for completing your project
After purchasing the project, send requirements so JL can start the project.
Delivery time starts when JL receives requirements from you.
JL works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Review
I assess your current service desk setup, processes and workflows.
Analysis
I identify inefficiencies, gaps and quick wins based on ITIL best practices.