You will get set up and optimize your eCommerce customer support operations
Project details
With over 9 years of experience building high-performing customer experience (CX) functions for startups and eCommerce brands, I specialize in streamlining support operations and improving customer satisfaction through data-driven insights and industry best practices. This project will deliver a comprehensive audit of your current CX setup, actionable SOPs, and implementation support that empowers your team to deliver top-tier customer service. Whether you're scaling fast or fixing what's broken, I bring practical strategies that work in the real world.
Purpose
PersonalIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support | - | - |
Frequently asked questions
About Tejas
Customer Service Manager (Freelance) | 9+ Yrs CX in Startups & eComm
Thane, India - 2:59 am local time
expertise in building and scaling CX and customer service operations
for high-growth startups and eCommerce brands.
My journey includes leading customer support teams, designing CX
strategies from scratch, driving CSAT and NPS improvements, and
managing critical escalations. I specialize in turning support into a
growth engine-ensuring customer loyalty, operational efficiency,
and service excellence.
Currently open to opportunities as a Customer Service Head /
Manager / CX Leader, where I can contribute to customer-first
growth. Let's connect!
Steps for completing your project
After purchasing the project, send requirements so Tejas can start the project.
Delivery time starts when Tejas receives requirements from you.
Tejas works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Discovery & Audit
Review provided material, analyze CX touchpoints, and evaluate current support performance.
Gap Analysis & Recommendations
Identify improvement areas and recommend actions across tools, team, and process.