You will get Set Up and Optimize Zendesk Customer Support System
Project details
Slow response times, missed customer inquiries, disorganized tickets, and inefficient workflows can make it difficult to deliver the level of support your customers expect.
As your ecommerce business grows, managing customer conversations manually often leads to delayed responses, overwhelmed agents, poor customer experiences, and lost sales opportunities.
I help ecommerce businesses set up and optimize Zendesk to create a more organized, efficient, and scalable customer support system. Whether you're launching Zendesk for the first time or improving an existing setup, I will configure your account to align with your business processes and customer service goals.
My service includes Zendesk setup, ticket forms, views, triggers, automations, macros, workflow optimization, and Help Center organization. The goal is to reduce repetitive tasks, improve response times, and help your team manage customer requests more effectively.
Ready to streamline your customer support and deliver a better experience? Place your order or send me a message to discuss your project.
As your ecommerce business grows, managing customer conversations manually often leads to delayed responses, overwhelmed agents, poor customer experiences, and lost sales opportunities.
I help ecommerce businesses set up and optimize Zendesk to create a more organized, efficient, and scalable customer support system. Whether you're launching Zendesk for the first time or improving an existing setup, I will configure your account to align with your business processes and customer service goals.
My service includes Zendesk setup, ticket forms, views, triggers, automations, macros, workflow optimization, and Help Center organization. The goal is to reduce repetitive tasks, improve response times, and help your team manage customer requests more effectively.
Ready to streamline your customer support and deliver a better experience? Place your order or send me a message to discuss your project.
Industry
Business, Consumer Goods, Ecommerce, Education, Environmental, Financial Services/Banking, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, News, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Etsy, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$120
|
Advanced
$220
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Management Duration (Days) | 1 | 5 | 9 |
Inventory Management | - | ||
Order Management | - | ||
Customer Assistance | - | - | |
Payment Processing | - | ||
Product Offers & Promotions | |||
Reporting | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $75Frequently asked questions
1 review
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SA
Sidiq A.
Jun 22, 2026
Zendesk | Gorgias | Freshdesk | Customer support | Helpdesk Expert
Ibrahim was professional, communicative, and knowledgeable throughout the project.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
About Olalekan
Zendesk & Gorgias Expert for Ecommerce | Helpdesk Audit | Freshdesk |
Ibadan, Nigeria - 7:17 am local time
I help Shopify and ecommerce brands transform overloaded support operations into efficient, scalable systems. By optimizing Zendesk, Gorgias, and Freshdesk, I reduce repetitive tickets through automation, streamline ticket routing, and improve first-response and resolution times so your team can focus on the conversations that actually need a human touch..
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🚫 𝐓𝐇𝐄 𝐑𝐄𝐀𝐋 𝐏𝐑𝐎𝐁𝐋𝐄𝐌
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Most ecommerce brands set up Zendesk or Gorgias in a weekend, start taking tickets, and never go back. What they don't realize:
✅ Ticket routing rules fire in the wrong order VIP customers land in the general queue
✅ SLA policies are never configured no one knows which tickets are about to breach
✅ Automation triggers overlap customers get duplicate or contradicting emails
✅ Agents have no structured views and start every shift overwhelmed
✅ Gorgias ticket costs spike every time there's a sale, a launch, or a product issue
For a brand doing $2M–$10M/year, a broken helpdesk setup quietly drains thousands every quarter in wasted agent hours and lost customers.
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💡 𝐇𝐎𝐖 𝐈 𝐒𝐎𝐋𝐕𝐄 𝐈𝐓
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🌟 Zendesk full audit, routing restructure, SLA configuration, trigger cleanup, agent views, and reporting setup
🌟 Gorgias Shopify integration optimization, automation rules, macros, ticket cost reduction, and AI agent tuning
🌟 Freshdesk complete configuration, SLA management, canned responses, and workflow automation
🌟 Any other helpdesk platform if your team uses it, I can audit, optimize, or migrate it
I also connect your helpdesk to the rest of your stack Shopify, your CRM, email marketing tools, and workflow automation via Zapier, Make, or n8n so everything talks to each other and nothing falls through.
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💼𝐖𝐇𝐀𝐓 𝐇𝐀𝐏𝐏𝐄𝐍𝐄𝐃 𝐖𝐈𝐓𝐇 𝐌𝐘 𝐋𝐀𝐒𝐓 𝐂𝐋𝐈𝐄𝐍𝐓
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A US ecommerce brand came to me with a Zendesk setup that had been running for months unconfigured. Tickets were misrouted. SLAs were invisible. Automations were firing on top of each other.
I audited it, restructured the routing logic, configured their SLA policies, cleaned up every conflicting trigger, and handed them a written implementation guide.
Their words: "Professional, communicative, and knowledgeable throughout. He identified practical improvements for workflow efficiency, ticket routing, automation, and SLA visibility."
5 stars. Verified on Upwork. June 2026.
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🎯𝐁𝐄𝐒𝐓 𝐅𝐈𝐓 𝐅𝐎𝐑
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✅ Shopify and DTC brands whose helpdesk costs keep climbing
✅ Ecommerce teams preparing for a product launch, sale, or Black Friday
✅ Ecommerce brands using Zendesk, Gorgias, or Freshdesk
✅ Businesses looking to automate customer support
✅ Store owners switching from one helpdesk to another and need it done right
✅ Support managers who inherited a broken setup they didn't build
✅ Companies wanting faster response times and lower support costs
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🏆 𝐏𝐑𝐎𝐅𝐄𝐒𝐒𝐈𝐎𝐍𝐀𝐋 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒
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• Zendesk Customer Service Certification
• Coursera Customer Relationship Management
• Bachelor's Degree, Computer Technology & Business Administration
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**💬 𝐋𝐄𝐓'𝐒 𝐓𝐀𝐋𝐊**
**𝐈𝐟 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐢𝐬 𝐜𝐨𝐬𝐭𝐢𝐧𝐠 𝐲𝐨𝐮 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐢𝐭'𝐬 𝐬𝐚𝐯𝐢𝐧𝐠 𝐲𝐨𝐮, 𝐬𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. 𝐖𝐢𝐭𝐡𝐢𝐧 𝟐𝟒 𝐡𝐨𝐮𝐫𝐬, 𝐈'𝐥𝐥 𝐫𝐞𝐯𝐢𝐞𝐰 𝐲𝐨𝐮𝐫 𝐬𝐞𝐭𝐮𝐩, 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐭𝐡𝐞 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤𝐬, 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐫𝐞𝐝𝐮𝐜𝐞 𝐭𝐢𝐜𝐤𝐞𝐭 𝐯𝐨𝐥𝐮𝐦𝐞, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐚𝐧𝐝 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐯𝐚𝐥𝐮𝐞 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤.**
Steps for completing your project
After purchasing the project, send requirements so Olalekan can start the project.
Delivery time starts when Olalekan receives requirements from you.
Olalekan works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Consultation
Client places the order and provides Zendesk access, business details, and support goals.
Account Review & Planning
I review your current setup and create a tailored optimization plan for your business.