You will get Set up Gmail Helpdesk: folders, canned replies, and help-center outline
Rising Talent
Rising Talent
Project details
I set up a clean, reliable email helpdesk for your course or small edu-business. I organize folders/labels, build smart filters/routing, write canned replies (5/10/20 by tier), and prepare a concise FAQ outline so your team replies faster and consistently.
We start with a 15-minute kickoff to confirm goals and access. I then deliver a documented inbox structure, rules, templates, and a Loom walkthrough. Turnaround: Starter 1 day, Standard 2 days, Advanced 3 days. You finish with a ready-to-run system, clear SOPs, and 7-day post-delivery support for minor tweaks.
We start with a 15-minute kickoff to confirm goals and access. I then deliver a documented inbox structure, rules, templates, and a Loom walkthrough. Turnaround: Starter 1 day, Standard 2 days, Advanced 3 days. You finish with a ready-to-run system, clear SOPs, and 7-day post-delivery support for minor tweaks.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$39
|
Standard
$79
|
Advanced
$129
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 1 | 2 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$10
24-hr Rush Delivery
+$30
Extra 10 canned replies
+$20
Extra filter set (3 filters)
+$15Frequently asked questions
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MG
Marina G.
Jan 10, 2026
Curate Places of Interest in mapping services
Good communication and understanding. Highly recommend!
About Mikhail
Email Helpdesk Setup for Course Creators | Gmail filters, canned repli
Rafina, Greece - 1:57 pm local time
- I help solo teachers and small education teams set up smooth operations and deliver fast, friendly support to their students.
- What I do
• Inbox & live-chat support, ticket triage, FAQs/Help Center.
• Onboarding/offboarding, scheduling, reminders, basic CRM hygiene.
• Billing & subscriptions (Stripe/PayPal), refunds, receipts.
• Google Workspace admin (Docs/Sheets/Drive/Calendar), file/org hygiene.
• Trello/Notion boards, simple automations (Zapier/Make), light web edits.
• AI assistance (ChatGPT) for canned replies, macros, and docs.
Tools
Google Workspace, Stripe, Zapier/Make, Gmail, Calendar, Trello, Notion, PayPal, Zoom, Loom, Canva.
Availability
Mon–Fri with 3–5 hours overlap with US time zones. Clear communication, quick turnarounds, and documented processes.
US-based clients preferred; 3–5 hrs US overlap (ET/PT).
Sample deliverables
• Set up support inbox + canned replies in 1 day
• Build Trello board for student pipeline + automations
• Stripe products + subscriptions + email receipts
• Help Center outline (20–30 FAQs)
EU-based (Athens time), Mon–Fri with 3–5 hrs US overlap.
Let’s make your operations calm and your students happy.
Steps for completing your project
After purchasing the project, send requirements so Mikhail can start the project.
Delivery time starts when Mikhail receives requirements from you.
Mikhail works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff (15 minutes)
Quick call/chat to confirm goals, collect access, FAQs, brand tone and SLAs. Outcome: a checklist and a work plan with timelines.
Build structure, filters and templates
Create folders/labels; set up 3/6/12 filters per tier; add VIP/block lists; write 5/10/20 canned replies; draft FAQ (up to 10 Q&A).