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You will get Shopify, Amazon & WooCommerce Customer Support VA Email & Order Management
Top Rated
Top Rated
Project details
I help eCommerce stores deliver fast, professional customer support that builds trust and repeat sales. With 10+ years of experience, I manage emails, orders, and returns efficiently across Shopify, Amazon, and WooCommerce.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $60
These options are included with the project scope.
$60
- Delivery Time 3 days
- Number of Hours of Work 12
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
79 reviews
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MA
Michael A.
Apr 28, 2026
Dsers - Data entry & Edits
LV
Lenin V.
Jan 25, 2026
Rated Virtual Assistant | Shopify Expert | Customer Support
OS
Olivia S.
Oct 6, 2025
Shopify order fulfilment/shipping label creation
Thank you again, Mari, for the speedy creation of shipping labels across multiple platforms and ensuring these were all files and formatted for printing. Will definitely hire again.
KG
Keenan G.
Sep 20, 2025
VA/Order Processor & Customer Service For Global Branded Merchandise Business
AA
Aysha A.
Aug 17, 2025
Online Shop Manger
About Marinelli
Shopify VA | eCommerce Operations, Order Management & 24/7 Support
100%
Job Success
Olongapo, Philippines - 8:53 am local time
As a Shopify Virtual Assistant and eCommerce Operations Assistant, I focus on customer support, order processing, order fulfillment, and backend operations, allowing you to concentrate on growing your business. With hands-on experience across Shopify, WooCommerce, and dropshipping stores, I support end-to-end operations, including customer communication, supplier coordination, inventory management, shipping support, workflow tracking, and system updates.
Core Expertise:
Customer Support & Helpdesk Management: Provide professional email and chat support using Shopify Inbox, Zendesk, and Gorgias while maintaining high customer satisfaction.
Order Management & Fulfillment: Process orders, manage refunds and exchanges, track shipments, resolve delivery issues, and coordinate with suppliers and fulfillment partners.
Inventory Management & Store Operations: Update product listings, monitor stock levels, maintain accurate inventory records, and ensure store data accuracy.
Logistics & 3PL Coordination: Coordinate with warehouses and third-party logistics (3PL) providers, monitor shipment progress, and resolve fulfillment-related issues.
Workflow & Production Coordination: Manage order flow, maintain production trackers, monitor job statuses, schedule production timelines, track deadlines, and ensure all production requirements are completed accurately.
Administrative & Operations Support: Handle data entry, reporting, spreadsheet management, workflow tracking, file organization, and backend operational tasks.
Each task is executed with accuracy, efficiency, and attention to detail to support seamless operations and an excellent customer experience.
Experience:
• Managed daily Shopify store operations and eCommerce support workflows
• Handled customer support via email, live chat, and ticketing systems
• Coordinated order fulfillment, shipping updates, and logistics management
• Maintained inventory accuracy and product listings across online stores
• Managed workflow and production coordination, ensuring smooth order progression from approval to completion
• Maintained production trackers, scheduled jobs, monitored deadlines, and coordinated garment and artwork requests
• Updated workflow systems such as Teesom and maintained production spreadsheets and digital files
• Delivered fast communication, strong organization, and consistent task execution
Tools:
Shopify • WooCommerce • Zendesk • Gorgias • ShipStation • Printful • Teesom • Google Sheets • Microsoft Excel
Goal:
To help Shopify and eCommerce businesses build organized, scalable, and efficient operations through reliable virtual assistance, customer support, order management, workflow coordination, and operational support. Available to support global businesses with flexible scheduling and dependable 24/7 coverage when needed.
Let's Work Together.
Steps for completing your project
After purchasing the project, send requirements so Marinelli can start the project.
Delivery time starts when Marinelli receives requirements from you.
Marinelli works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding & Access Setup
Client purchases the project and provides store access (Shopify, Amazon, WooCommerce), email support tools, and any guidelines or FAQs.
Customer Support & Order Management Execution
I handle customer inquiries via email and marketplace messages, manage order-related tasks (tracking, refunds, cancellations, replacements), and follow your brand tone and SOPs.