You will get Shopify customer service and virtual assistance
Project details
Are you Looking for a Shopify Customer Service specialist and Virtual assistant who can manage your customers and handle Shopify store professionally? Well, look no further! You are in the right place!
Having worked on 450+ projects, 5 years of experience, and academic business knowledge, I know exactly what needs to be done for your business/product/service.
Services I have been providing are:
• Email Support
• Live Chat Support
• Store Management
• Handling disputes and Open Cases
I will provide 365 days Shopify Customer Service, customer support or any virtual assistant service.
Having worked on 450+ projects, 5 years of experience, and academic business knowledge, I know exactly what needs to be done for your business/product/service.
Services I have been providing are:
• Email Support
• Live Chat Support
• Store Management
• Handling disputes and Open Cases
I will provide 365 days Shopify Customer Service, customer support or any virtual assistant service.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Environmental, Fashion & Apparel, Financial Services, Gaming, Lifestyle, Logistics & Supply Chain Management, Media & Entertainment, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 15 | 30 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
5 reviews
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This project doesn't have any reviews.
AO
Angela O.
Jan 7, 2026
Urgent - 20ppl to user test small business training course 10min
MC
MARCIA C.
Mar 11, 2022
I need Multilingual customer service
This truly was life changing for my business. We couldn't have done it without their assistance. No matter how big or small your business is hiring them will surely take your business to a whole another level!
RI
Rares I.
May 5, 2021
Customer Support & Order Fulfillment VA
Best freelancer we've worked with on Upwork!!! Abuzar is absolutely reliable, hardworking and became an excellent addition to our team. We have worked for a long time now, and in the meantime he also built up a customer service and VA team that are very capable of handling customer support for both small or larger companies. Honored to have had the pleasure to work together! Totally recommend!
DK
David K.
Apr 12, 2020
hello i need shopify customer service assistance
He is a gold standard. He has made life so much easier for me. Very easy to communicate with, very much professional. We will be working together again. Great VA, highly recommended!!!
DH
Diana H.
Apr 8, 2020
Hello I need shopify customer support please bid here
Great work and super fast deliver Thanks definitely I will hire your again.
About Abuzar
Shopify CX Lead | Fashion & DTC | Gorgias, Zendesk, Multilingual
Rivervale, Australia - 5:01 pm local time
I am a Shopify CX specialist, not a general VA. Over 7 years and 450+ projects I have run end to end customer support for stores of every size, from single store founders to multi brand operations. As Customer Experience Manager for UK fashion label JK Attire (since 2020) and brands like Choix, I keep response times tight, reviews high, and the angry customer fires from ever starting.
What I handle:
▪ Email and live chat at high volume, fast, accurate, and on brand
▪ Order issues, refunds, reshipments, and chargebacks resolved without endless back and forth
▪ Disputes across PayPal, Stripe, and Shopify handled before they reach your bottom line
▪ Gorgias, Zendesk, and Freshdesk macros and escalation workflows that reduce repeat tickets, not just clear them
▪ Multilingual support in English (native), German, and French, Spanish, Dutch and so more of your customers get answered in their own language
Every ticket gets a first response within 24 hours, usually much faster, because protecting your brand reputation and your store rating is the whole point of good support.
I work inside your existing stack and report in numbers, not adjectives. I track response time, CSAT, and resolution rate and tell you exactly what is moving.
If you run a fashion, lifestyle, or DTC store that needs CX handled properly, consistent, accountable, and quiet, message me your store and your current ticket volume. I will tell you the first three things I would fix in week one.
Steps for completing your project
After purchasing the project, send requirements so Abuzar can start the project.
Delivery time starts when Abuzar receives requirements from you.
Abuzar works on your project following the steps below.
Revisions may occur after the delivery date.
Providing website Information
We need your website login, Service Email & password