You will get Shopify Customer Support for your Ecommerce Store
Project details
Are you looking for a reliable Shopify Customer Support Specialist to manage your store’s customer experience so you can focus on scaling your Ecommerce business?
I help Ecommerce and DTC brands streamline customer support by handling high-volume inquiries, resolving issues quickly, and improving customer satisfaction and retention.
I specialize in Ecommerce Customer Support, Shopify Customer Support, and Dropshipping Support for fast-growing online stores needing consistent, high-quality communication.
What I will do for your store:
✅ Email Support & Chat Support
✅ Customer Support Tickets
✅ Order Management (tracking, updates, cancellations)
✅ Refunds, Returns & Exchanges
✅ Shipping delays & complaint resolution
✅ Customer de-escalation & brand-aligned communication
Tools: Shopify, Gorgias, Zendesk, Freshdesk, Re:amaze, Gmail, Slack
I work independently, follow SOPs strictly, and ensure fast, accurate, professional customer service that improves CSAT and reduces backlog.
Let’s connect. I’m ready to support your Shopify store immediately.
I help Ecommerce and DTC brands streamline customer support by handling high-volume inquiries, resolving issues quickly, and improving customer satisfaction and retention.
I specialize in Ecommerce Customer Support, Shopify Customer Support, and Dropshipping Support for fast-growing online stores needing consistent, high-quality communication.
What I will do for your store:
✅ Email Support & Chat Support
✅ Customer Support Tickets
✅ Order Management (tracking, updates, cancellations)
✅ Refunds, Returns & Exchanges
✅ Shipping delays & complaint resolution
✅ Customer de-escalation & brand-aligned communication
Tools: Shopify, Gorgias, Zendesk, Freshdesk, Re:amaze, Gmail, Slack
I work independently, follow SOPs strictly, and ensure fast, accurate, professional customer service that improves CSAT and reduces backlog.
Let’s connect. I’m ready to support your Shopify store immediately.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Lifestyle, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$25
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 1 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Rukayat Janet
Shopify Customer Support Specialist | E-commerce VA | Zendesk & Gorgia
Ile-Ife, Nigeria - 11:16 am local time
High-growth Ecommerce and DTC brands don’t just need someone replying to emails, they need a Customer Support Specialist who understands the full customer experience and backend operations. I help Shopify store owners turn customer inquiries into smooth resolutions, positive experiences, and long-term loyalty.
I am a Shopify Customer Support Specialist / Ecommerce Customer Support Specialist with 4 years of experience supporting fast-paced online stores, including dropshipping and branded ecommerce businesses. I specialize in delivering professional, timely, and brand-aligned support across email and chat channels while maintaining high customer satisfaction.
I handle end-to-end Ecommerce Customer Support, including:
✅ Email & chat support with fast, clear, and professional communication
✅ Ticket management using Gorgias, Zendesk, HelpScout, Gmail, and Reamaze
✅ Order management (tracking, updates, cancellations, and modifications)
✅ Processing refunds, returns, exchanges, and shipping delay issues
✅ Handling complaints and professionally de-escalating frustrated customers
✅ Maintaining a consistent, on-brand customer experience across all interactions
I have experience working in high-volume support environments, where speed, accuracy, and attention to detail are critical. I follow SOPs strictly, adapt quickly to brand tone, and work independently with minimal supervision while keeping workflows organized and efficient.
What you get when you work with me:
- Faster response times and reduced backlog in your inbox
- Organized and structured ticket handling system
- Improved customer satisfaction and retention
- Reliable support that allows you to focus on scaling your business
I am detail-oriented, proactive, and committed to delivering high-quality customer interactions consistently.
If you’re looking for a dependable Shopify Customer Support Agent skilled in Ecommerce Support, Gorgias, Zendesk, and order management, I’m ready to support your business.
Ready to improve your customer support system and free up your time?
Send me an invite, I’m available to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Rukayat Janet can start the project.
Delivery time starts when Rukayat Janet receives requirements from you.
Rukayat Janet works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Execution Begins
I begin handling customer support tasks including email/chat responses, order tracking, refunds, returns, and complaint resolution following your SOPs and brand tone.