You will get Shopify Customer Support & Virtual Assistance Service
Project details
Instead of just handling emails, I build structured workflows inside Zendesk or Gorgias etc, including smart tagging, automation rules, SLA prioritization, and strategic macro responses that reduce repetitive tickets and protect revenue.
I don’t just clear inboxes.
I optimize support operations to make them faster, cleaner, and financially smarter.
For Shopify brands, that means:
• Faster response times
• Fewer refund losses
• Better customer retention
• Scalable support systems as you grow
I don’t just clear inboxes.
I optimize support operations to make them faster, cleaner, and financially smarter.
For Shopify brands, that means:
• Faster response times
• Fewer refund losses
• Better customer retention
• Scalable support systems as you grow
Purpose
BusinessIndustry
Data Analytics, Ecommerce, Gaming, TelecommunicationsLanguage
EnglishWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 30 days
About Azaz
Customer Service Representative| Virtual Assitant |E-commerce |Shopify
Akora Khattak, Pakistan - 2:37 am local time
I’m Azaz , I have 3+ years of experience in customer service and technical support, including leadership roles and Social media Management for brands like Amazon and Shopify.
I don’t just respond to tickets. I manage support operations that protect revenue, improve retention, and keep pipelines moving.
What I deliver:
-Reduced response times and improved CSAT through structured ticket handling
-Managed inbound/outbound support (voice, chat, email)
-Handled healthcare accounts with compliance awareness
-Supervised support teams and optimized workflows
-Managed Facebook, Instagram, and Twitter support queues
-Processed refunds, disputes, and escalations with minimal churn
What I Handle
-eCommerce (Shopify & DTC brands)
-High-volume email & live chat support
-Order processing, fulfillment coordination, returns & refunds
-Chargeback and dispute documentation
-Product inquiries & pre-sale conversion support
-Escalation handling & negative review prevention
-Online reputation management Support
-Online Gaming Chat support
B2B & Intake Operations
-Inbound/outbound calls
-Lead prequalification & CRM pipeline management
-Cold calling & appointment setting
-Business development support
-Reporting & KPI tracking
-CSR coaching & onboarding
Tools & Systems
-Shopify | Zendesk | Gorgias | Reamaze | Odoo
- Salesforce | HubSpot | GoHighLevel | ClickUp |Brightlocal
- Slack | Google Workspace | MS Office | VoIP systems| Smartsheet | Lyft
Leadership & Operations
-Team supervision and CSR training
-Escalation management
-Workflow optimization
-Structured reporting for managers
If you are interested, I am just one invitation away!.
Steps for completing your project
After purchasing the project, send requirements so Azaz can start the project.
Delivery time starts when Azaz receives requirements from you.
Azaz works on your project following the steps below.
Revisions may occur after the delivery date.
Meeting
The goal of this meeting is to get a full understanding of your current support workflow, key pain points, and define priorities so I can set up an efficient system.