You will get Shopify Email Support Agent – Expert in Freshdesk & Customer Experience
Top Rated
Top Rated
Project details
As your ecommerce store scales, timely, clear, and empathetic customer support becomes essential for building brand loyalty and driving repeat business. I offer professional email-based support using Freshdesk, tailored specifically for Shopify stores and ecommerce environments.
With 1–2+ years of proven experience in Freshdesk, I specialize in:
Resolving order, payment, return, and product-related queries
Maintaining an upbeat, on-brand tone with every response
Managing multiple support queues without dropping the ball
Reducing repetitive ticket volume through process feedback
Tagging, escalating, and closing tickets cleanly and on time
You’ll gain a support agent who doesn’t just “reply to emails” — I actively solve problems, preserve relationships, and work collaboratively with your operations or fulfillment teams when needed.
With 1–2+ years of proven experience in Freshdesk, I specialize in:
Resolving order, payment, return, and product-related queries
Maintaining an upbeat, on-brand tone with every response
Managing multiple support queues without dropping the ball
Reducing repetitive ticket volume through process feedback
Tagging, escalating, and closing tickets cleanly and on time
You’ll gain a support agent who doesn’t just “reply to emails” — I actively solve problems, preserve relationships, and work collaboratively with your operations or fulfillment teams when needed.
Industry
EcommercePlatform
BigCommerce, Shopify, WixLanguage
EnglishWhat's included $450
These options are included with the project scope.
$450
- Delivery Time 5 days
- Management Duration (Days) 5
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
270 reviews
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Muhammad has been fantastic to work with. He’s reliable, responsive, and consistently delivers high-quality work. He takes direction well, communicates clearly, and is proactive in finding solutions rather than waiting to be told what to do.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
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Muhammad has been fantastic to work with. He’s reliable, responsive, and consistently delivers high-quality work. He takes direction well, communicates clearly, and is proactive in finding solutions rather than waiting to be told what to do.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
CC
CoCo C.
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Muhammad has been fantastic to work with. He’s reliable, responsive, and consistently delivers high-quality work. He takes direction well, communicates clearly, and is proactive in finding solutions rather than waiting to be told what to do.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
We’re continuing to work with Muhammad on ongoing projects, and the reason is simple — he’s dependable, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend him to anyone looking for a skilled and trustworthy freelancer.
About Muhammad Tajumal
Shopify Expert | Shopify Store Developer and CRO Expert
100%
Job Success
Faisalabad, Pakistan - 7:16 am local time
With ✅ 353 jobs completed, 🔥 5964+ hours tracked, clients trust me to show up, communicate clearly, and get things done — the right way.
I get it — your store should be converting, but annoying tech issues, poor design flow, or unresponsive sections are costing you time, energy, and most importantly… sales.
That’s where I come in.
I'm a Shopify specialist who’s helped over 200+ clients with:
✔ Custom theme development
✔ Custom theme tweaks (no more cookie-cutter layouts)
✔ Shopify Store Redesign for improved UX, speed, and conversions
✔ Custom Shopify Pages & Section Development (Product pages, landing pages, etc.)
✔ Full-stack JavaScript Development for Shopify (custom apps & theme engineering)
✔ E-commerce Web Development for Regulated Industries (e.g., prescription meds)
✔ Email Automation Setup with Klaviyo & others (flows, segmentation, targeting)
✔ Shopify Bug Fixing, Optimization & Technical Debugging
✔ Meta/Facebook Catalog Integration & Match Rate Optimization
✔ Conversion-focused Landing Page Design & Cloning
✔ Square to Shopify API Migrations (cart & checkout system conversion)
✔ High-converting Quiz Funnels for DTC brands (supplements, beauty, etc.)
✔ CRM Implementation within Shopify Ecosystem
✔ Shopify SEO for niche stores (e.g., jewellery, wellness)
✔ Brand Strategy & Rebranding for E-commerce Businesses
✔ AI-Powered Product Image Creation using Sora / GPT tools
✔ Digital Store Setup from scratch (products, theme, branding, launch)
✔ Customer Support Strategy & Chat Integration for Shopify
✔ Private Label Store Setup for High-End Products
✔ Shopify Consultation on AI Integrations and Future-Proofing
Tech Stack I have worked with
⭐ Shopify Liquid
⭐ HTML, CSS, JS
⭐ Tailwind CSS
⭐ React and Next JS
⭐ Three JS, D3, Fabric JS and other libraries
⭐ Shopify 2.0 standard sections and schema
⭐ Schema JSON-LD
⭐ Tracking Scripts
If you're looking for a reliable team player who genuinely cares about your business and isn’t just here to “check off tasks,” let’s connect.
I’m ready when you are.
— M Tajumal Habib
Keywords:
#Shopify #ShopifyDeveloper #ShopifyExpert #ShopifyThemeDesigner #ShopifyThemeDeveloper #ShopifyWebsiteDesign #ShopifyDesigner #ShopifySpecialist #ShopifyAppDeveloper #ShopifyPublicAppDeveloper #Ecommerce #LandingPage #Shopifyexpertupwork #ShopifyPlus #Ecommercedeveloper #WebDesign #Dropshipping #StoreDesigner #Topratedplusdeveloper #EcommerceStoreOptimizer #ConversionRateOptimizer
Steps for completing your project
After purchasing the project, send requirements so Muhammad Tajumal can start the project.
Delivery time starts when Muhammad Tajumal receives requirements from you.
Muhammad Tajumal works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and shares Freshdesk/Shopify access.
Onboarding to align on tone, policies, common scenarios, and SLAs.