You will get Shopify store management and ecommerce operations support
Project details
I help Shopify and e-commerce businesses manage backend operations so the store stays organized, responsive, and ready to grow.
This service is for store owners who need support with daily operations, order follow-ups, inventory coordination, product updates, customer support, vendor coordination, invoice handling, reporting, blog updates, newsletters, social media support, and workflows.
I work with Shopify, WooCommerce, WordPress, Trello, ClickUp, Notion, Google Workspace, Zendesk, Freshdesk, Gorgias, Klaviyo, review apps, product upload apps, inventory tools, and other store systems.
Support includes order management, refunds/returns, customer communication by email, chat, phone, or messages, product/catalog updates, app coordination, review management, supplier follow-ups, social media tasks, newsletter updates, and process organization.
I have experience supporting high-volume e-commerce operations, including stores with thousands of orders, where accuracy, communication, follow-up, and structure matter.
My goal is to take ownership of operations, so your store, customers, team, and systems stay organized while you focus on growth.
This service is for store owners who need support with daily operations, order follow-ups, inventory coordination, product updates, customer support, vendor coordination, invoice handling, reporting, blog updates, newsletters, social media support, and workflows.
I work with Shopify, WooCommerce, WordPress, Trello, ClickUp, Notion, Google Workspace, Zendesk, Freshdesk, Gorgias, Klaviyo, review apps, product upload apps, inventory tools, and other store systems.
Support includes order management, refunds/returns, customer communication by email, chat, phone, or messages, product/catalog updates, app coordination, review management, supplier follow-ups, social media tasks, newsletter updates, and process organization.
I have experience supporting high-volume e-commerce operations, including stores with thousands of orders, where accuracy, communication, follow-up, and structure matter.
My goal is to take ownership of operations, so your store, customers, team, and systems stay organized while you focus on growth.
Industry
Business, Consumer Goods, Ecommerce, Retail & Wholesale, Technology & InternetPlatform
Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$95
|
Standard
$225
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Management Duration (Days) | 3 | 7 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | ||
Reporting | - |
Frequently asked questions
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SK
Steve K.
May 26, 2024
Obsessed - Design Lifebushido as a brand people love - Live Life Boldly. Global 10
The work was solid and involved consistent daily tasks for 10 days. Thank you again for your efforts. We appreciate you!
About Rana Iftikhar
Shopify Store Manager | Dropshipping & Ecommerce Operations Specialist
Lahore, Pakistan - 6:50 pm local time
I'm Rana, a Business Operations Specialist with 5+ years of experience across e-commerce, service businesses, and agencies. I've worked with 20+ ecommerce brands across fashion, jewelry, skincare, home essentials, retail, wholesale, and dropshipping businesses serving customers in the United States, Europe, Australia, and New Zealand.
My role is simple: keep the operational side of your business organized, accurate, and running smoothly so you can focus on growth.
𝐇𝐎𝐖 𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏
𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐭𝐨𝐫𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Manage day-to-day Shopify and WooCommerce operations
• Keep product catalogs accurate and up to date
• Maintain inventory and coordinate stock updates
• Handle order processing, fulfillment tracking, and shipping workflows
• Shipping label management: USPS, UPS, FedEx, and Shopify Shipping labels
• Theme updates, bug fixes, and Shopify backend administration
• Dropshipping operations and supplier coordination
𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐫 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
• Coordinate and communicate with suppliers and vendors
• Invoice verification, reconciliation, and forwarding to accounting
• Operational coordination and workflow management
• SOP implementation and process documentation
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Customer support via email, live chat, phone, and helpdesk platforms
• Order issue resolution, refunds, returns, cancellations, chargebacks, delivery follow-ups, and customer feedback management
• CRM updates and customer record management
𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Klaviyo newsletter setup, campaign management, and scheduling
• Social media posting, commenting, and engagement management
• Blog publishing and content updates
𝐓𝐎𝐎𝐋𝐒
• Shopify, WooCommerce, DSers
• Klaviyo, HubSpot, Meta Business Suite
• Gorgias, Zendesk, Freshdesk
• Google Workspace, Slack
• ClickUp, Trello, Notion
• Canva
𝐖𝐇𝐘 𝐂𝐇𝐎𝐎𝐒𝐄 𝐌𝐄
✓ Supported stores handling 100+ customer emails daily across multiple brands
✓ Experience supporting stores generating $60K–$100K/month in revenue
✓ Comfortable working within existing SOPs or building new processes when needed
✓ Ability to manage multiple operational workflows without constant supervision
✓ Available for both ongoing support and long-term operational partnerships
If you're looking for reliable support for your store operations, customer experience, and day-to-day workflows, please message me with your store details, and I'll be happy to tell you exactly how I can assist. I respond quickly, and I'm available to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Rana Iftikhar can start the project.
Delivery time starts when Rana Iftikhar receives requirements from you.
Rana Iftikhar works on your project following the steps below.
Revisions may occur after the delivery date.
Review store, tools, and priorities
I review your store setup, current workflows, business priorities, and access requirements to create a clear action plan and organize the work efficiently.
Set up workflow and task plan
I structure tasks based on urgency and business needs, whether that includes store management, operations support, customer support, reporting, or coordination.