You will get Shopify Store Management, Order Fulfillment & Customer Service
Project details
I provide professional customer care support through email and live chat to ensure smooth and efficient communication with customers. My goal is to deliver high-quality service and maintain customer satisfaction at all times.
Responding to customer inquiries quickly and professionally
Handling complaints and providing effective solutions
Processing customer requests and order-related issues
Ensuring clear, friendly, and helpful communication
Maintaining a positive customer experience and satisfaction
Responding to customer inquiries quickly and professionally
Handling complaints and providing effective solutions
Processing customer requests and order-related issues
Ensuring clear, friendly, and helpful communication
Maintaining a positive customer experience and satisfaction
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Biotech, Ecommerce, Fashion & Apparel, Food & Beverage, Gaming, Logistics & Supply Chain Management, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$35
|
Advanced
$65
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Frequently asked questions
8 reviews
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This project doesn't have any reviews.
JR
Jonathan R.
Apr 25, 2023
You will get A Trusted Smart Virtual Assistant
It has been a fantastic experience working with Rashid. Communication with him is effortless, and he is always responsive. Without a doubt, I will be collaborating with him again and would recommend his services to anyone looking to save time on tasks. With his resourcefulness and determination.
VH
Vincent H.
Apr 13, 2021
Personal assistant/Data entry
Great hire.
JR
Jonathan R.
Apr 7, 2021
Virtual assistance
Awesome Work! Will be looking forward to working more!
VH
Vincent H.
Mar 4, 2021
Personal assistant/Data entry
very well done.
AS
Art OF S.
Feb 24, 2021
Data Entry, photos edition and review work
Rashid is great person and he delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong. At one point I asked for an additional milestone and he was very forthcoming that the additional work was outside his area of expertise. He helped me in that topic also. I enjoyed working with Rashid and will likely have additional jobs for him in the future.
Rashid did really great job, he is passionate about his job and he has big knowledge in this topic, He completed task within time line and he is very calm and careful. He is committed to have customer satisfaction 100% rather than money.
I will recommended him and I ll give future order soon.
Thank you
Rashid did really great job, he is passionate about his job and he has big knowledge in this topic, He completed task within time line and he is very calm and careful. He is committed to have customer satisfaction 100% rather than money.
I will recommended him and I ll give future order soon.
Thank you
About Rashid
Customer Support Expert | Shopify Store Operations | Virtual Assistant
Kurigram, Bangladesh - 4:44 am local time
That's where I can help.
I am a Customer Support Specialist and Virtual Assistant with extensive experience supporting ecommerce businesses, Shopify stores, SaaS companies, and service-based organizations. My focus is simple: provide exceptional customer experiences while helping business owners save time, improve efficiency, and increase customer satisfaction.
Over the years, I have worked with clients across the United States, Australia, and other international markets, managing customer interactions through email, live chat, phone support, and ticketing systems. I understand that every customer interaction represents your brand, and I treat every conversation with professionalism, empathy, and attention to detail.
My areas of expertise include:
✔ Customer Support & Customer Service
✔ Email Support & Ticket Management
✔ Shopify Store Operations
✔ Order Processing & Order Tracking
✔ Refunds, Returns & Chargeback Assistance
✔ Virtual Assistant Services
✔ CRM Management
✔ Lead Generation & Follow-Up
✔ Administrative Support
I am proficient with industry-leading tools, including:
• Zendesk
• Shopify
• Gmail & Google Workspace
• Microsoft Office Suite
• CRM and Help Desk Platforms
What you can expect when working with me:
✓ Professional and customer-focused communication
✓ Fast response times and reliable support
✓ Strong problem-solving skills
✓ Excellent written and verbal English
✓ Ability to manage high-volume workloads
✓ Attention to detail and accuracy
✓ A proactive and dependable team member who genuinely cares about your customers
In addition to customer support, I bring experience in real estate lead generation, appointment setting, inbound and outbound communications, and business development. This diverse background allows me to adapt quickly, communicate effectively, and contribute beyond traditional support tasks.
If you're looking for a dedicated Customer Support Specialist, Shopify Support Agent, or Virtual Assistant who can represent your brand professionally and provide outstanding service to your customers, I would welcome the opportunity to discuss your needs.
Send me a message, and let's talk about how I can help your business deliver an exceptional customer experience while freeing up your time to focus on growth.
Regards,
Rashid
Steps for completing your project
After purchasing the project, send requirements so Rashid can start the project.
Delivery time starts when Rashid receives requirements from you.
Rashid works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
Client purchases the project and provides support requirements, guidelines, and necessary access details.