You will get Shopify VA Dashboard | Reduced Refund Rates & Improved CSAT
Project details
Managed Shopify customer support and ecommerce operations by handling order tracking, refunds, reshipments, product updates, and customer inquiries. Improved customer satisfaction from 91% to 98% while helping reduce refund and reshipment rates through proactive support and efficient issue resolution. Also assisted with social media management and daily store operations to support overall business growth.
Industry
Consumer Goods, Ecommerce, Health & WellnessPlatform
ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Inventory Management | - | ||
Order Management | - | ||
Customer Assistance | |||
Payment Processing | - | - | |
Product Offers & Promotions | - | - | |
Reporting |
About Abella
Virtual Assistant | Customer Support | Shopify eCommerce | Social Medi
Cebu City, Philippines - 10:57 pm local time
2022–2026
Managed 50–80+ customer inquiries daily through email and chat support
Assisted customers with order tracking, refunds, replacements, and delivery concerns
Edited and managed Shopify orders, including shipping updates and corrections
Handled customer escalations professionally while maintaining brand tone
Managed customer support through Meta Business Suite (Facebook & Instagram)
Responded to comments, messages, and moderated inappropriate or spam content
Addressed negative reviews and maintained positive brand reputation online
Used CRM systems and ticketing workflows for organized support handling
General Virtual Assistant
Managed business email inboxes and organized customer communications
Assisted with content scheduling and maintaining social media content calendars
Helped organize posting schedules and marketing coordination for social platforms
Maintained organized records, spreadsheets, and internal documentation
Supported daily administrative tasks to improve workflow efficiency
Coordinated with team members through Slack, Google Workspace, and Notion
Steps for completing your project
After purchasing the project, send requirements so Abella can start the project.
Delivery time starts when Abella receives requirements from you.
Abella works on your project following the steps below.
Revisions may occur after the delivery date.
Store & Support Review
Reviewed store operations, customer concerns, refund trends, and support workflow.
Customer Support Management
Handled order tracking, refunds, reshipments, and customer inquiries daily.